Member Service Representative

Overview

Who we are:

Motivhealth is a growing insurance company changing healthcare by focusing on HSA-based insurance plans that produce lower premiums, better benefits and the ability for employees to build significant health savings. MotivHealth drives a unique approach to healthcare solutions by enabling their members to price their healthcare, understand their provider quality, and control their overall healthcare experience. Motivhealth drives change at the member and provider level by always placing the member first. As a company MotivHealth is committed to changing healthcare, providing unmatched member experience, and lowering healthcare premiums.

Member Services

As the front-line support, you will help provide accurate information and assistance to MotivHealth members and prospective members, aiming to eliminate challenges and promote member success. In this role you will primarily handle inbound office calls related to healthcare benefits, authorizations, and network options. Personal Health Assistants (Customer Services Reps) serve as the members' main point of contact for resolving account questions and needs, maintaining a member-centric and informative approach.

Responsibilities

• Assist members through inbound and outbound phone calls.
• Provide comprehensive member support for healthcare needs.
• Analyze and resolve account discrepancies and claims history.
• Utilize multiple systems to manage internal company tasks and member-facing technology.
• Flexible job approach using multiple systems to address internal company items in addition to member facing technology.
• Deliver exceptional and cheerful concierge-style Member Service.
• Perform any other duties and tasks assigned by company management.

Qualifications

• Education Requirement: High school diploma or equivalent is mandatory.
• Preferred at least 1 year of diversified customer service experience, including call center operations, face-to-face interactions, and back-office functions.
• At least 1 year of diversified customer service experience, including call center operations, face-to-face interactions, and back-office functions.
• Preferred background in healthcare with a focus on customer service or operations.
• Proven experience in handling calls, managing contact center operations, and providing coaching and development to team members.

What We Offer

• Starting pay rate $18 an hour, with an increase to $19 after training.
• For Bilingual Candidates, starting pay rate $19 an hour, with an increase to $20 after training
• 401(k) retirement savings plan with company match
• Wellness benefits including Medical, Pharmacy, Dental, Vision, Life, and Disability
• Health Savings Account (HSA)
• Paid time off
• Professional development and Training
• Flexible work schedules - including work-from-home options available depending on role

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person