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SalaryOverview:
We are seeking a highly organized Pharmacist, RPH, or PharmD to join our EMPLOYEE-OWNED team as a Clinical Success Team Supervisor. As a Clinical Success Team Supervisor, you will be responsible for overseeing the Clinical Success team's activities and ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams to implement strategic initiatives and drive continuous improvement.
In this role, you will have the opportunity to make a meaningful impact on the healthcare industry by leading a team that supports clinicians in delivering exceptional patient care. You will be responsible for managing the day-to-day operations of the Clinical Success team, including training and coaching team members, monitoring key performance metrics, and implementing process improvements.
Must currently live in a state Symbria Rx Services is licensed in:
***AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI***
Responsibilities:
Why work for us?
As an employee-owner, Symbria’s success becomes your success. In addition, we provide:
We are seeking a highly organized Pharmacist, RPH, or PharmD to join our EMPLOYEE-OWNED team as a Clinical Success Team Supervisor. As a Clinical Success Team Supervisor, you will be responsible for overseeing the Clinical Success team's activities and ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams to implement strategic initiatives and drive continuous improvement.
In this role, you will have the opportunity to make a meaningful impact on the healthcare industry by leading a team that supports clinicians in delivering exceptional patient care. You will be responsible for managing the day-to-day operations of the Clinical Success team, including training and coaching team members, monitoring key performance metrics, and implementing process improvements.
Must currently live in a state Symbria Rx Services is licensed in:
***AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI***
Responsibilities:
- Ability to perform all functions and job responsibilities of a CST member.
- Strategize, develop, and update CST workflow processes including but not limited to Claim Adjudication, Prior Authorization, Non-Covered and Non-Formulary processes.
- Supervise, Train, and develop new and current team members
- Create and maintain training documents and resources
- Review and action reimbursement and claim submission reporting
- Monitor productivity levels as well as department quality & accuracy.
- Ensure workflow is effective and productive to meet required deadlines.
- Monitor department’s adherence to attendance and employment policies.
- Assist with onboarding new communities.
- Any and all duties as assigned.
To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:
- Bachelor’s of Science degree in Pharmacy or Doctorate of Pharmacy (PharmD) from NABP accredited College of Pharmacy.
- Valid state registered pharmacist license.
- Institutional pharmacy experience preferred.
- Prescription adjudication experience preferred
- Possess knowledgeable understanding of current medication information, health care concepts and all regulations relative to the practices of institutional pharmacy.
- Advanced problem solving and leadership skills and the ability to work and communicate collaboratively with other staff members and departments.
- General computer knowledge including Microsoft Office: Word, Excel and Outlook.
- Excellent customer service, interpersonal, verbal and written communication skills.
- Strong knowledge of Brand/Generic drugs and medical terminology.
- Must be able to work weekends, holidays and alternate shifts for PTO/staffing coverages as 24/7/365 operational needs dictate.
QUALIFICATIONS REQUIRED
- Supervisory experience preferred; minimum two years.
Remote (home office) qualifications required:
- Must currently live in a state Symbria Rx Services is licensed in.
- Permanent residence with a defined working space and mailing address.
- Must be willing and have ability to commute to the Woodridge, IL pharmacy location (or alternate company designated location) for any mandatory meeting and/or training.
- Ability to complete I-9 work authorization in person preferably at either a Symbria Rx pharmacy location or Symbria Rehab community or may use a notary office as alternative.
- Signed acknowledgement of Telecommuting Policy
Why work for us?
At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.
Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:
- Integrity – Honest, Fairness and ethics
- Compassion – Commitment to serving seniors
- Stewardship – Maximizing mission and margin
- Innovation – Striving to enhance our value to your organization
- Teamwork – Working together unselfishly toward goals
As an employee-owner, Symbria’s success becomes your success. In addition, we provide:
- Competitive pay, aligned with market guidelines
- Full Benefits Package, including very generous paid time off plans
- Professional liability coverage
- 100% employer-funded ESOP retirement plan
- 401(k) and Roth(k) plans
- Continuing education
- Credit union membership
Symbria’s Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.
Symbria does not discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.
EOE
