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SalaryMosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.
- Remote - Lead Patient Financial Clearance Representative
- Centralized Scheduling
- Full Time Status
- Day Shift
- Pay: $18.46 - $26.77 / hour
- Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.
- Under general direction of the Patient Financial Clearance Manager, responsible for supporting the Patient Financial Clearance team process of Pre Service registration and patient balance collections. Assists patients with resolution to their outstanding patient balances. Responsible for assisting the Benefit Advisory and Mosaic Advocacy Program Department in determining potential sources of funding, including but not limited to Medicaid SSI, and other third-party liability payers. Provides excellent customer service while answering and resolving questions related to the patient statement.
- This position works under the supervision of the Manager and is employed by Mosaic Health System.
- Responsible for the coordination of legal reviews for third party collections to determine, are the accounts eligible for legal placement.
- Assists with patient complaint escalation and resolves billing disputes.
- Maintains the department orientation pathways, training material and compliance audits as needed.
- Advises patients and/or family members of their financial obligation via several modes of communication, including face-to-face communication. This includes verifying patient eligibility/benefits, and estimating the patient's financial obligation.
- Obtains payment in full or secures adequate payment arrangements for hospital and ambulatory patient health services.
- High School Diploma required; Associate degree preferred.
- Fair Debt Collections Practice Act (FDCPA) certification within 12 months post-hire date.
- Two years of patient accounting, billing, or non-clinical healthcare experience required. Computer (MS Word and Excel) proficiency required.
