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Form of workJob Description
***This is a fully remote position***
With NTI, you will do meaningful work on the first day. Our collaborative culture is key to our success in training and helping to place individuals with disabilities in remote positions. We are dedicated to providing an environment that fosters growth, values what makes you unique, and provides you with the tools and support to be successful.
With NTI, you will do meaningful work on the first day. Our collaborative culture is key to our success in training and helping to place individuals with disabilities in remote positions. We are dedicated to providing an environment that fosters growth, values what makes you unique, and provides you with the tools and support to be successful.
Build your future with us, while helping others build theirs!
Position Summary:
The Employment Specialist Supervisor will be managing and working alongside their team to support people with disabilities in their journey to find a job. The supervisor will provide their team with guidance on how to effectively communicate, establish attainable goals, and utilize tools such as skill assessments to understand the candidate’s path from training to application.
Essential Duties and Responsibilities:
- Providing guidance and training by defining goals, communicating objectives, monitoring team performance, and any new process that affects the team directly/indirectly.
- Generate, understand, and communicate the defined metrics for success to direct report and team.
- Monitor and provide feedback on the effectiveness and quality of Employment Specialists.
- Utilizing active listening skills to understand Team concerns that impact the candidates we serve and working with the team to find solutions.
- Handle escalated calls and issues the Employment Specialist Team Lead is unable to resolve.
- Serve as backup to assist the team if there are any shortages.
- Track and approve time off requests from staff.
- Provide great customer service to our candidates.
Minimum Requirements:
- Minimum of 1 year of prior supervisory experience is required
- Must pass a Federal Background check.
- High School Diploma / G.E.D.
- Bachelor’s Communications, Business Administration, psychology, or other relevant areas a plus
- 2-5 years prior experience as a Job Coach, social worker, or similar
- Prior experience working with the Social Security Administration’s Ticket to Work program and knowledge of SSI/SSDI benefits a plus
- Strong customer service skills. Sensitivity and patience to work with individuals with disabilities a plus
- Excellent organizational skills. \
- Prior experience with the Microsoft Office Suite of programs, especially Word, Excel, and Outlook.
- Effective verbal and written communication skills; must read, write, speak, and hear English.
Why work at NTI:
We offer a casual yet professional work environment with EXCELLENT benefits for full-time employees, including a very generous employer contribution to your health and dental benefits, a health savings account (HSA), or a flexible spending account (FSA), dental, vision, and dependent care expenses, a 403b plan with 5 percent employer contribution of gross salary after one year of employment (no employee contribution required), and 100% employer-paid LTD, STD, AD&D, and life insurances. We provide generous paid time-off, including 12 paid company holidays, vacation, birthday, sick and floating holiday time, and half-day Fridays in the summer months of June to August. We also offer tuition reimbursement if you have a plan to continue your studies.
Physical Demands:
While performing the duties of this job, the employee is required to stand; or sit; use hands to finger, handle, or feel objects, and type on a keyboard; reach with hands and arms; balance; speak clearly and hear; Specific vision abilities required by the job include close vision depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE Disability/Vets:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
About NTI:
NTI, Inc., also known as National Telecommuting Institute, specializes in providing virtual work-at-home opportunities for individuals with disabilities and their caregivers. Established in 1995 as a 501(c)(3) nonprofit organization, NTI is committed to fostering opportunities, advocating for equal access, and promoting economic empowerment for the disabled community.
