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SalaryPosition Overview:
The Healthcare Operations Manager is a pivotal role and our first full-time operations hire. You will be responsible for overseeing the daily operations of our practice, and will report directly to our company's CEO and will work directly with other managers in our organization. This role demands a dynamic individual with a blend of healthcare knowledge, operational acumen, and project management skills who is interested in playing a key role at a growing company.
About Health Loft:
Health Loft, based in Chicago, Illinois, provides medical nutritional counseling from expert registered dietitians (RD's) to clients in most states. We make it easy for patients to see an RD by accepting their health insurance and offering convenient access to a licensed professional via our telehealth platform.
Our Mission: We understand the life changing work that RD's provide, as well as the difficulty patients have using their health insurance when seeking their care. Our mission is to bridge that gap by strategically growing, leading, and delivering on innovative medical nutrition therapy nationwide. By investing in our team and our patients, we will elevate the individual experience for all clients.
Our Patients: Our focus is on helping as many patients gain access to the knowledge and care of an RD as possible. We see a range of ages and conditions including but not limited to eating disorders, intuitive eating, diabetes, PCOS, weight management, cardiovascular disease, women's health, and more.
Why Join Health Loft:
Our Team: The entire team at Health Loft is focused on making this the best place for RD's and our team to work.
Grow as a leader: We are passionate about the personal and professional growth of our team members.
Great culture: We strongly believe in working and learning together as a team. Our team members meet regularly on a weekly basis. We also make a point to schedule team-building and social events.
We listen: We believe our team members are our greatest source of innovation and we actively work to incorporate feedback to make Health Loft a better place for our team members and clients alike.
Flexibility: Enjoy the ability to work from home 100% of the time, skipping the lengthy commute and expense of having to go into the office.
Our Core Values
- Excellence
- Growth Mindset
- Patient Centricity
- Autonomy
Expectations:
- Human Resource Management: You will be responsible for leading the onboarding and offboarding of providers as well as other staff members. Management of time off, payroll, and various HR challenges related to medical benefits or system access.
- Provide support, troubleshooting, management/resolution of software related issues.
- Delegate and manage work/projects related to our various vendors and/or internal stakeholders.
- Oversee state registrations and filings as the company adds additional state workplace locations. This includes updating related fields in our HR platform at year end.
- Analysis and reporting of KPI’s related to new client onboarding Report generation and analysis, and improve visualization of Excel or Google Sheets data to identify areas for clinical improvement.
- Lead and manage special projects that align with the organization’s strategic goals. You will be responsible for project planning, execution, and evaluation, ensuring these initiatives contribute to the overall improvement and growth of the facility.
- Embrace and integrate new technologies and practices, including tools like Smart Sheets, Google Docs, and Google Sheets, etc. to enhance healthcare delivery and operational efficiency.
- Continuously look for, suggest, and implement ways to improve our internal processes and create a better experience for our customers and internal team members.
- Communicate and work efficiently and effectively with internal team members including the CEO and members of management to address and resolve business challenges as they arise.
Qualifications:
- Experience working in a start-up, telehealth, and/or healthcare practices preferred.
- Understanding fundamentals of healthcare company operations, including insurance billing processes, adherence to healthcare regulations, and implementation of industry best practices.
- Proven experience in Human Resources management.
- Proficiency in Google Sheets, smart sheets, and knowledge of webhooks or other automation tools.
- Familiarity with Healthie EMR and Rippling platforms preferred
- Strong organizational and project management skills.
- Ability to analyze data and make informed decisions to improve operations.
- Excellent problem-solving abilities and capacity to handle multiple tasks simultaneously.
Personal Attributes:
- A strategic thinker with excellent problem-solving abilities.
- Strong Appetite for continual learning and skill development.
- Highly adaptable to change and innovative in approach.
- Strong attention to detail, organizational, and analytical skills.
- Passionate about our mission.
- Comfort working in start-up organizational culture.
Benefits:
- 401(k)
- Short term disability
- Medical Insurance
- Vision/Dental Insurance
- HSA/FSA benefits
- Paid Time off
- Paid Sick Leave
- Paid Holidays
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
This role is a unique opportunity for an individual passionate about making a significant impact in the healthcare sector, driving operational excellence, and leading a team towards achieving
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- What state are you located in?
- Please detail your background in the healthcare sector, specifying the duration of your experience.
- Could you recount an instance when you were tasked with a challenging project that required you to use and learn a new system or software unfamiliar to you? How did you approach this situation?
Work Location: Remote
