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SalaryDescription
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
What Part Will You Play?
- Responds to 25 or more account inquiries per hour providing the cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assist the cardholders through the disputes process for their fraud claim investigation.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
What Are We Looking For in This Role?
Minimum Qualifications
Experience working in a high volume call center
Must have one full year of recent Contact Center/ Work from Home Contact experience in the last 18 months
Ability to de escalate situations with customers while explaining the situation to the customer
Intermediate computer skills
Typical work schedules start at 11am EST or later. Must be available to work mid shift to late shifts. Will have two days off in row, but will be during the week. Training is during the day M-F .
Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment.
Once you have applied you will complete a On Demand digital interview. This will be your actual interview. Please complete in a quiet place without anyone around. Please dress accordingly.
This is a US Only based role
This a Remote Work from Home position
Health Dental and Vision Benefits start day one!
The pay for this role is $15.00 per hour
This position requires you to be on camera during working hours.
This role is not referral eligible
Preferred Qualifications
- Prior Fraud related experience in banking , and or collections.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
