Remote Debt Collections Agent

Radius Global Solutions, Inc., a leading provider of integrated omnichannel customer engagement services and technology is hiring Call Center Collections Representatives for our financial services clients. This is a remote position, but you must be within a commutable distance to our Aston, PA office.

Excellent Career Progression Opportunities!

Hourly pay of $14 - 15 per hour depending on experience plus a generous monthly incentive. You will interact with clients collecting on later stage debts on behalf of our clients. A high level of customer service is required for this role.

Responsibilities:
· Reviewing accounts on a daily basis and maintaining all work queue and desk assignments.
· Contacting borrowers via telephone (inbound and outbound) and email to attempt debt collection.
· Establishing borrower location and contact information via skip tracing if necessary.
· Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them.
· Tracking and reporting all account information into computer through our collections system.
· Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner.
· Meeting or exceeding all daily, weekly, and monthly production goals.
· Understanding and following all federal and state laws with regards to collections policies and procedures.
· Passing annual required compliance testing.
· Performing other duties and special projects as assigned by management.

Requirements:

. Must be 1 hour commutable to Aston, Pennsylvania for equipment pickup.
· This position requires excellent interpersonal skills and the ability to communicate clearly with consumers.
· You must also be detail oriented, organized, and able to multi-task. Previous experience in customer service, sales, call center, or collections preferred.

Schedule Requirements
Schedule Description

Training - 3 weeks, Mon-Fri - 7am-4pm CST
Post Training: FLEXIBLE SCHEDULE! Monday through Friday: Three days per week 7am – 4pm CST and two late nights per week until 8pm CST

Benefits include:

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)

Radius Global Solutions, LLC is an Equal Opportunity Employer

Equal Opportunity Employer/Veteran/Disabled

Employment Fraud Warning:

At Radius Global Solutions, we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Radius will not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Radius. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official company email address. Please take extra caution while examining such an email address, as the scammers may misspell an official company email address and use a slightly modified version duplicating letters.

Radius will not be held liable or responsible for any claims, losses, damages or expenses resulting from scammers. If you suspect a communication is fraudulent or you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Experience:

• Debt Collection: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Call Center: 1 year (Preferred)

Work Location: In person