Address
Form of work
SalaryJob Description
Discover a new opportunity with Harlow Insurance Agency, a dedicated insurance provider rooted in Santa Barbara, California, and committed to creating a positive and inviting work environment. As a fully remote team, we prioritize flexibility, communication, and collaboration to ensure our employees thrive in their roles. Join us as a Customer Service Representative, where your passion for helping others will shine.
Salary: $45000.00 - $65000.00 per year
This is a remote position
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Career Growth Opportunities
Retirement Plan
Paid Time Off (PTO)
Responsibilities
Client Support: Assist customers with inquiries, policy information, and claim submissions in a timely and professional manner.
Issue Resolution: Address and resolve customer concerns efficiently, seeking solutions that align with company policies and procedures.
Documentation: Maintain accurate records of customer interactions, ensuring details are correctly logged for future reference.
Product Knowledge: Develop a deep understanding of insurance products and services offered by Harlow Insurance Agency.
Communication: Communicate effectively with clients via phone, email, and live chat, ensuring clear and concise information is provided.
Team Collaboration: Collaborate with colleagues to share insights, best practices, and support to provide a seamless customer experience.
Requirements
3+ Years of Insurance Customer Service experience.
Property and Casualty License required.
Prior Allstate, Farmers, State Farm, AAA experience recommended.
Communication Skills: Excellent verbal and written communication abilities.Customer Focus: A strong dedication to delivering exceptional Customer Service.Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.Adaptability: Comfortable working in a fully remote setting and utilizing virtual communication tools.Team Spirit: Collaborative mindset with a willingness to support team members.Tech Proficiency: Familiarity with CRM systems and other relevant software.
Company Description
Founded in 1961, our business is to serve the insurance needs of our customers and to build our book of business. Our guarantee is to provide the very best service possible, to maintain an outstanding level of product quality and reliability, and to protect our customers with the assurance and substantial financial resources of a Fortune 50 company behind every policy. Harlow Insurance ended 2013 ranked #14 out of 9000 Allstate Agencies nationwide and was recognized as one of the top 100 Commercial Insurance producers in the nation. Our mission is to be the best in doing what we know we can do to enrich and enhance the quality of life for our customers. With the Harlow Insurance Agency - you are truly in good hands!
