About Conduent:
Job Description:
Remote - Customer Service Representative
$16.50/ Hourly
Paid Training
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training 4 weeks (8 am-5 pm M-F) after training the working hours will be a 8 hour shift in the hours of Operation:
Monday thru Friday 8am to 7pm EST.
Saturdays 9am to 5pm EST
Join the Conduent Customer Service Team
Working for you
- $16.50 per hour pay rate (bi-weekly pay)
- Weekends (Saturday) Required
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.- Answers questions on various issues regarding benefits offered by the State
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information, research/resolves inquiries, and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
- Communicates appropriate options for resolution in a timely manner
- Review’s the customer needs and informs customers of services and resources available to them.
Requirements
- High School diploma or GED
- Background and drug screening required
- Bilingual a Plus
- A minimum of 1-year call center experience in telephone Customer Service or related experience
- Computer literacy and ability to use multiple programs
- Typing Minimum of 25 WPM
#Remote44
Closing:
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.