Remote Clinical Support Engineer

Here are the job position details for your review:

Job Title: Remote Clinical Support Engineer
Pay Rate: $30 to $35/Hr.
Duration: 12 months (Part-time)
Location: Remote( Preference - Newark,DE/Cary, NC)

Working Hours: Saturday 9 pm - 7:30 am (10/hr. shift)

Hours per Week - 10 Hrs./Week
Hours per Day - 10 Hrs./Day

The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.

As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of the customer.

• Providing phone/email support for internal/external customers, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
• You are demonstrating a high level of technical expertise in clinical laboratory practice while supporting VISTA and/or Dimension systems.
• Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and customer satisfaction.
• Taking timely action and ownership of all open tickets to troubleshoot and resolve internal/external customer issues to the customer's satisfaction, and if necessary, escalate customer issues to next-level support.
• Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
• Compliance with all pay and T&E policies, as well as all RSC Procedures/Processes

This position may suit you best if you are familiar with what is below:

• You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product lines.
• You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
• You are proficient inMicrosoft Office Suiteincluding Outlook, Excel, Word, and other applications.
• You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
• Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
• You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership

Required skills

• Candidate must have associate and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
• The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates who are field-based.
• Willing totravel up to 20%
• 3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)

Job Types: Full-time, Contract

Salary: $30.00 - $35.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Please share an alternate email

Experience:

• Technical Support / Engineering Support: 3 years (Required)
• Customer Service: 3 years (Required)
• Phone / Email Support: 3 years (Required)
• Clinical / Healthcare / Laboratory environment: 3 years (Required)

Work Location: Remote