Remote - Client Service Associate

Company Overview
Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.
In 2021, we merged with Labyrinth, Inc. We have scaled to 40,000+ clients and, even after 12 years, are still just getting started.
Position Overview:
The Client Service Associate's primary objective is to provide fast, friendly support to clients whose accounts do not have a dedicated support person. This requires the Client Service Associate to understand the client's inquiries and problems, troubleshoot, and deliver an optimal and effective solution. This role is a critical part of our business, as it is often the only time a client interacts with a human at our brand.
The work of a Client Service Associate focuses both on short-term client support that indirectly impacts revenue and other long-term objectives and, in many cases, directly impacts revenue through client retention and expansion. The Client Service Associate is an advocate for our clients, connecting the right resources to solve problems and reporting out client sentiment and feedback that shapes how we design our products and software.
Responsibilities:

• Provide excellent Client Service through deepening client relationships by delivering post-sale support to our clients using a robust knowledge base
• Build trust with each client interaction by responding quickly, completely, and professionally
• This exciting opportunity to work in a dynamic and growing company. Your work will make a far-reaching impact on our team, services, and processes.
• Respond promptly to client inquiries via phone or electronically
• Quickly and effectively understand client needs
• Utilize our proprietary knowledge base to ensure client success

Required Qualifications:

• 1-3 years of work experience in a similar role in a business services environment utilizing Client Service Software
• Prior success in a customer service, sales, or other customer-facing role
• Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)
• Demonstrated success in consistently meeting deadlines
• Excellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement. Written messages are organized, clear, and on-topic. Conversations demonstrate an articulate, confident, and appropriate tone.
• Familiarity with Google Suite or Microsoft Office
• Ability to provide exceptionally attentive service in a fast-paced environment
• Effectively multitask, manage time, and prioritize
• Experience using and maintaining a knowledge base
• Ability to solve complex problems and learn new information on-the-fly
• 2+ years experience in Client Service, preferably in a business services environment utilizing Client Service Software
• Attention to detail

Preferred Qualifications:

• College degree
• Prior experience in Client Service or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals

Location and Hours
This is a full-time position. You are welcome to work remotely or from our Rockville, MD, or Lancaster, PA, offices.
Compensation
Competitive salary and generous benefits including paid time off; seven paid holidays; health plan including medical, dental, vision, and life insurance; and a 401(k) retirement plan with a company match program.
Harbor Compliance is an equal-opportunity employer.