Description
Reimagined Parking is more than a parking management company. In addition to our comprehensive parking management services, we provide parking technology, parking consultation services, mobility services (like EV charging stations), and powerful alternative-use cases for Parking real estate. We are parking innovators—transforming underutilized urban properties into thriving multi-use spaces.
Key Responsibilities
- Handle customer inquiries regarding parking violation notices, general parking inquiries, monthly parking, and other assigned duties
- Process secure payments for Parking violation notices
- Operate with Speed, Agility and Accuracy
- Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
- Toggle between multiple Reimagined Parking systems and databases to look up information, update records, and log key details about customer interactions
- Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
- Maintain customer records and handle customer information with sensitivity to privacy
- Champion Customer Success
- Demonstrate empathy and excellent listening skills
- Demonstrate superior grammar skills, and professional written language.
- Foster customer success by efficiently resolving customer inquiries and complaints
- Embrace performance-based targets and call monitoring/recording
- Other duties as assigned
Skills, Knowledge and Expertise
- Must be at least 18 years of age
- High school diploma or equivalent certification
- Previous experience in a high-volume, fast-paced environment
- A strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- 40 WPM typing speed
- Consistent attention to detail while performing repetitive tasks
- Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
- Designated quiet uninterrupted workspace at home with a reliable wired (ethernet) high-speed internet connection
- Computer with 6GB RAM, USB wired headset and mic, a keyboard with numpad, and monitor for use during probation
- An Android smartphone or iPhone is required for 2-factor authentication
- A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required
What We'll Provide
Computer, headset, monitor, keyboard, and full two weeks training for Reimagined Parking systems for the role.
Career-pathing and advancement opportunities
Medical/Vision plan
Dental plan
AD&D
STD
About Reimagined Parking
Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.