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Call Center Representative/Sales Consultant Job Description
$18/hr + commission
Position Title: Call Center Sales Consultant
Report to: Director of Operations and Sales
Status: Part-time, Non-exempt
Location: Home-Based
A Call Center Sales Consultant with British Swim School Hudson Waterfront is responsible for enrolling potential students to the program while answering phones and processing incoming qualified leads, meeting monthly enrollment targets using ethical tactics, delivering exceptional customer experience, and answering customers' questions (via phone, social media platforms, live chat and/or email) while making their experience personable and Memorable.
Knowledge, Skills, and Ability
• Enthusiastic personality with strong communication and consultative sales skills.
• Ability to adhere to a schedule, shifts, assigned tasks, and follow the policies and procedures of British Swim School.
Able to work in a fast-paced environment
• Ability to complete your assigned tasks, as per schedule
• Competent with phone systems and appropriate computer programs (online platforms).
• Comfortable with Xcel, Google Suite, especially Google Drive and email platforms.
• Able to multitask.
• Able to work weekday and weekend shifts (Call center is open 7 days a week from 9am to 6pm weekdays and 9am to 2pm weekends)
• Knowledge of Office and Google suite platforms, especially Xcel, Google Drive and emails
• Able to multitask in a fast-paced environment
• Ability to fluently speak English and Spanish; an additional language is a plus.
Roles and Responsibilities
• Meet monthly and/or weekly enrollment goals through incoming qualified leads (telephone calls, online chats, and emails).
• Make outbound calls as needed on qualified leads and meet the quota as per target.
• Complete outreach for new pool opening, returning customers from freeze, and qualified leads from marketing initiatives
• Be prepared through ongoing training, role-playing, and coaching to conduct a Consultative approach and conversations that will optimize revenue opportunities including new callers, multi-day enrollments, sibling/parent enrollments, and other incoming qualified leads. [full initial paid training provided]
• Research and keep up to date with all required information on our product and school system using in-house available resources, SOPs, and live informative libraries.
• Provide customers with product and service knowledge and accuracy.
• Accurately create family and student accounts, maintain and update customer information into the systems.
• Process payments, billing adjustments, changes, move-ups, orders, forms, and applications.
• Master our central software (Jack Rabbit), training provided.
• Document all calls with specific and accurate notes and pertinent information, and complete call logs and reports as requested.
• Adhere to the sales follow-up process on qualified leads as per consultative sales training.
• Stay informed with current and upcoming product updates (software, program, classes, school locations, etc...)
• Other tasks as assigned
Qualifications
• Sales experience in a consultative sales environment
• Fast-paced Call Center experience
• High School education or equivalent
• Successful completion of provided scheduled virtual training (JackRabbit, Freshdesk, Google Drive)
• Ability to fluently speak English and Spanish; an additional language is a plus.
Requirements
We provide all the softwares (Phone, account processing, ticket management tool, emails, online training libraries, etc...) and training.
This is a remote position.
Compensation: $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Working at British Swim School is so much more than just a job...it's an opportunity to leave a legacy that may transform a child's life
Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.
The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of 'Survival of the Littlest' for their local families.
Why join British Swim School?
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
- Birthday Paid
- Health insurance
- Paid time off
- Training & development
Call Center Representative/Sales Consultant Job Description
$18/hr + commission
Position Title: Call Center Sales Consultant
Report to: Director of Operations and Sales
Status: Part-time, Non-exempt
Location: Home-Based
A Call Center Sales Consultant with British Swim School Hudson Waterfront is responsible for enrolling potential students to the program while answering phones and processing incoming qualified leads, meeting monthly enrollment targets using ethical tactics, delivering exceptional customer experience, and answering customers' questions (via phone, social media platforms, live chat and/or email) while making their experience personable and Memorable.
Knowledge, Skills, and Ability
• Enthusiastic personality with strong communication and consultative sales skills.
• Ability to adhere to a schedule, shifts, assigned tasks, and follow the policies and procedures of British Swim School.
Able to work in a fast-paced environment
• Ability to complete your assigned tasks, as per schedule
• Competent with phone systems and appropriate computer programs (online platforms).
• Comfortable with Xcel, Google Suite, especially Google Drive and email platforms.
• Able to multitask.
• Able to work weekday and weekend shifts (Call center is open 7 days a week from 9am to 6pm weekdays and 9am to 2pm weekends)
• Knowledge of Office and Google suite platforms, especially Xcel, Google Drive and emails
• Able to multitask in a fast-paced environment
• Ability to fluently speak English and Spanish; an additional language is a plus.
Roles and Responsibilities
• Meet monthly and/or weekly enrollment goals through incoming qualified leads (telephone calls, online chats, and emails).
• Make outbound calls as needed on qualified leads and meet the quota as per target.
• Complete outreach for new pool opening, returning customers from freeze, and qualified leads from marketing initiatives
• Be prepared through ongoing training, role-playing, and coaching to conduct a Consultative approach and conversations that will optimize revenue opportunities including new callers, multi-day enrollments, sibling/parent enrollments, and other incoming qualified leads. [full initial paid training provided]
• Research and keep up to date with all required information on our product and school system using in-house available resources, SOPs, and live informative libraries.
• Provide customers with product and service knowledge and accuracy.
• Accurately create family and student accounts, maintain and update customer information into the systems.
• Process payments, billing adjustments, changes, move-ups, orders, forms, and applications.
• Master our central software (Jack Rabbit), training provided.
• Document all calls with specific and accurate notes and pertinent information, and complete call logs and reports as requested.
• Adhere to the sales follow-up process on qualified leads as per consultative sales training.
• Stay informed with current and upcoming product updates (software, program, classes, school locations, etc...)
• Other tasks as assigned
Qualifications
• Sales experience in a consultative sales environment
• Fast-paced Call Center experience
• High School education or equivalent
• Successful completion of provided scheduled virtual training (JackRabbit, Freshdesk, Google Drive)
• Ability to fluently speak English and Spanish; an additional language is a plus.
Requirements
- At Home live high-speed and sturdy internet
- A fully operational computer (laptop or tower) with a camera (working Sound and Video feed) and a headset
We provide all the softwares (Phone, account processing, ticket management tool, emails, online training libraries, etc...) and training.
This is a remote position.
Compensation: $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Working at British Swim School is so much more than just a job...it's an opportunity to leave a legacy that may transform a child's life
Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.
The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of 'Survival of the Littlest' for their local families.
Why join British Swim School?
- Safe & happy work environment - where else might you get to sing at work?
- Flexible work schedules and hours - making this a great role for students, parents and anyone with a busy lifestyle!
- Rewarding job with competitive pay - all while making a true difference in your community!
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
