Address
Form of workWHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Under the direction of the Sales Management Team, the LiveChat Sales Expert I aids our customers through their automotive accessories purchasing experience. Essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
Work 100% from HOMEand help support automotive enthusiasts purchase parts for their dream builds. Weekly pay starting at $17.00/hour with shift differential opportunities, a career advancement path, and the potential to bonus $30k+ per year with our bi-weekly, revenue-based bonus program.
PERKS & BENEFITS
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements, additional PTO day to volunteer
- Automotive Enthusiast Program:
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
QUALIFICATIONS
- Education: High school diploma or an equivalent combination of education and experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Excellent product knowledge and sales ability.
- Ability to maintain professionalism and use tact when dealing with difficult customers.
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors highly recommended.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 customer service/sales new hire training program.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, or NV
- Bi-lingual a plus
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Takes incoming chats from customers concerning all automotive accessories who are interested in placing orders, inquiring about our products, returning product, etc.
- Uses excitement and technical knowledge to sell automotive accessories.
- Builds rapport with customers to foster repeat business & own their experience with Turn5 up to and including service-related issues.
- Uses sales in one accessory category to make other recommendations and sales for corresponding mods (lowering kits, lift kits, suspension components, etc.)
- Takes inbound chats, calls, and text messages from any/all queues as needed and directed by leadership
- Makes outbound calls & text messages to existing customers to follow up on sales leads (quotes) and close sales.
- Displays professional, courteous demeanor when handling customer chats, calls, and text messages. Provides prompt, efficient service to all customer inquiries
- Efficiently enter and process orders/returns
- Answers questions/educates customers, providing purchasing suggestions when necessary
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - chats, phone, texting tools, quotes, etc.
- Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets
- Notifies Sales leadership team of trends or problems encountered
- Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
- Participates in special projects and performs other duties as assigned.
- Performs various assigned tasks directed from manager
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
- Visual and hearing capability.
- Ability to sit long for long periods of time.
- Ability to maintain attendance as defined by company policy.
- Ability to work under pressure in order to meet strict deadlines.
- Ability to operate general office equipment i.e. fax machine, photocopier, computer printer
- Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
