Remote Account Representative (Debt Collector)

POSITION SUMMARY

Remote Account Representatives conduct routine outbound debt collection calls in an effort to secure payment from delinquent account holders regarding past due amounts owed. Remote Account Representatives work on established campaigns and at times also work on our automated collections system/auto-dialer as scheduled. Remote Account Representatives primarily handle inbound and outbound calls on small to large balance accounts.

PRIMARY DUTIES & RESPONSIBILITIES

• Contact delinquent account holders regarding past due amounts owed.
• Negotiate new payment arrangements in a professional manner.
• Develop rapport with account holders and develop payment streams.
• Make decisions regarding the best ‘next step’ for past due accounts.
• Offer creative solutions to economic difficulties accountholders are experiencing.
• Locate contact information for past-due account holders through various means.
• Manage a portfolio of paying account holders.
• The duties of this position are subject to change at the discretion of the Company. Management is authorized to assign other duties at any time. Any employee may be assigned, temporarily or regularly, to another position at any time.

IDEAL CANDIDATES WILL:

• Experienced and comfortable speaking on the phone with past-due account holders.
• Able to negotiate new payment arrangements in a firm but friendly manner.
• Well-spoken, and able to articulate payment options.
• Be willing and able to learn and adhere to state and federal debt collection laws.
• Able to work both independently and in a team environment.

JOB REQUIREMENTS

• High School Diploma or equivalent is required.
• At least 2 years of experience in collections, customer service, sales, or telemarketing is preferred.
• Basic reading, writing, and arithmetic skills required.
• Intermediate computer skills including the ability to learn new computer software is required.
• Experience in an auto-dialer/call center environment is strongly preferred.
• Basic understanding of various debt collection laws such as the FDCPA, FCRA, and
• HIPPA is preferred, but not required.
• This position requires successful completion of an initial and periodic criminal history background checks.
• Ability to work in a team environment.
• Confidentiality is a must.

WORK SCHEDULE

• Monday-Thursday 9:00am to 6:00pm; Friday 8:00am to 5:00pm

Work schedules are subject to change.

TOTAL REWARDS PACKAGE

Base Pay:

• Starting wage is $17.00 per hour.

Commission:

• Account Representatives have the ability to earn a monthly commission. Top collectors gross over 60k.

BENEFITS
Among other benefits, Oliphant USA also offers comprehensive medical, dental, and vision insurance, company paid group term life insurance, nine (9) paid holidays, and paid time off (based on years of service).

Additional benefits of working at Oliphant USA include:
Business casual dress; culture founded upon open-door policies, team-orientation, and customer focus.

Oliphant USA, LLC is an Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Debt Collections: 2 years (Required)

Work Location: Remote