Remote :: Account Management Lead Associate

Job Title -Account Management (IC) Lead Associate

Remote role

Pay rate $25- $30/hr

The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed client needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

Essential Functions
Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
Lead client centric team meetings to review operational performance against client’s expectations and needs.
Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.

Qualifications

·         Bachelor’s degree in related field or 5 to 6 years of experience.

·         Excellent PC skills including Microsoft Office and Internet experience.

·         Excellent verbal and written communication and presentation skills.

·         Strong analytical and problem-solving skills.

·         Strong focus on book of business client satisfaction and client retention results.

·         Demonstrated ability managing projects, utilizing proven project management processes.

·         Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

·         PBM experience, within PBM Account Mgmt preferred.