Address
Form of work Technical/Functional Skills:
Embrace interaction with business groups
Actively pick up front office issues and queries and drive the resolution for the systems in scope
Be responsible for Batch job monitoring and troubleshooting in terms of application and system issues
Escalate issues when required to ensure timely resolution
Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring
Maintain and execute scripts on DB for ad-hoc reports, user requests
Parsing and analysis of data feeds as well as error checking
Participate in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
Maintain documentation related to support activities
Be responsible for production stability and Major Incident management ("MIM")
Should be able to work independently in high-pressure environment and has experience in direct business integration
Possess analytical skills to investigate issues with attention to detail and accuracy paired with good interpersonal skills
Have knowledge in IT Service management in key areas of Incident, Problem, Change and Knowledge management
- ServiceNow
- Odyssey
- Project Management methodologies
Embrace interaction with business groups
Actively pick up front office issues and queries and drive the resolution for the systems in scope
Be responsible for Batch job monitoring and troubleshooting in terms of application and system issues
Escalate issues when required to ensure timely resolution
Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring
Maintain and execute scripts on DB for ad-hoc reports, user requests
Parsing and analysis of data feeds as well as error checking
Participate in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
Maintain documentation related to support activities
Be responsible for production stability and Major Incident management ("MIM")
Should be able to work independently in high-pressure environment and has experience in direct business integration
Possess analytical skills to investigate issues with attention to detail and accuracy paired with good interpersonal skills
Have knowledge in IT Service management in key areas of Incident, Problem, Change and Knowledge management
