Registry Training Specialist (CSOA)

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE.

The In-Home Supportive Services (IHSS) Public Authority, which is within the Comprehensive Services for Older Adults Division of Napa County is seeking a Registry Training Specialist. This position will be responsible for the training, recruitment, and retention of in-home care providers for the IHSS care provider registry.
The IHSS Program in Napa County helps over 1500 older adults and people with disabilities remain safely at home for as long as possible. Recipients of the IHSS program are able to hire a care provider of their choice to get the assistance they need to remain at home. The IHSS Public Authority care provider registry is an important resource for many recipients of the IHSS program. The IHSS Public Authority maintains a registry with a membership of over 60 care providers and provides IHSS recipients with lists of care providers and assistance to match them with a quality care provider. The primary focus of this position will be to educate providers and recipients about the Public Authority registry, assist providers in completing enrollment and orientation activities, conduct provider Registry Trainings and mediate conflicts and facilitate effective communication between recipients and providers. Typical duties may include responding to phone and email inquiries, responding to list requests, maintaining provider and consumer profiles using registry management software, reviewing DOJ results, enforcing the Registry's suspension and termination policy, coordinating and leading IHSS provider orientations and attending community outreach events. Other duties include developing and implementing recruitment and retention strategies to enhance the care provider registry and improve the experience for care providers on the registry and recipients who use the registry, developing and/or coordinating provider training designed to develop providers' employability and care giving skills, developing presentations, marketing materials and electronic informational notices and website management.

Bilingual Spanish skills are required.

This recruitment is being conducted to fill one (1) full-time vacancy. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.
Position Requirements
Experience and Education:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Experience: One year of experience in a grant funded program, community agency, or training-related activity providing direct services to clients.
Education: Equivalent to completion of two years of college with major course work in counseling, social/human services, behavioral sciences, public administration, business administration or closely related field. (Additional qualifying experience dealing with the public in a grant funded program, community agency, training-related activity, or business community, performing administrative work may be substituted for the required college education on a year-for-year basis.)
License or Certificate*: Possession of a valid California State Driver's license.
*Any license, certification, or registration required for this position shall be maintained (i.e., active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.
The Recruitment Process
Application Deadline 5:00pm PDT
FEBRUARY 12, 2024Application Screening
Week of February 12, 2024Supplemental Question Scoring
By February 23, 2024
Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.
Oral Panel Interview
Tentatively scheduled for the week of March 4, 2024.
Bilingual Skills Examination Tentatively scheduled for the week of March 11, 2024.
Successful completion of level I (oral) and level II (written) is required.
Establish Eligible List
Tentatively by the week of April 8, 2024. Candidates who are successful at passing the bilingual skills examination will be placed on the eligibility list and may be considered for current and future vacancies for up to one year.
The Human Resources Department reserves the right to change the recruitment process at any time.View the full job description including the example of duties HERE.
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).
Benefits
Learn more about the benefits package for this position HERE.
ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer. Employment Type: Full Time