AddressThe Registration Representative performs a variety of data entry and general registration functions for outpatient departments in the facility. It is the responsibility of the Registration Representative to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. This role will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company. This position is responsible to follow all registration and admitting policies and procedures. This position performs a variety of admitting/administrative tasks to arrange the admission of patients of all ages to the Hospital. This role acts as a resource in providing all customers with the highest level of service. This role enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.
Responsibilities
- Acts as the initial greeter for all patients/visitors entering the facility.
- Completes all registrations in a professional, accurate and customer-oriented timely manner.
- Obtains information from patient health insurance or managed care identification card
- Responsible for distributing to patients or their representative any required handouts.
- Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
- May be required to work at another location as needed and team members are responsible for their own transportation.
Qualifications
Minimum Education
- High School Diploma or Equivalent Required
Minimum Work Experience
- 6 months relevant revenue cycle experience Preferred
Required Skills, Knowledge and Abilities
- Must have the ability to demonstrate the following: Medical Terminology, Written communication skills, Verbal communication skills, Medicare regulations, Coding, Specific applications to use PC, applications to achieve work goal, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Face-to-face customer service, Registration, Healthcare financial regulations, Interpreting insurance coverage and reimbursement, Patient privacy, Coordination patient needs with various service levels, Works well within a team structure.
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
