Registrar's Office Professional (On Site - University Center, MI)

Delta College Career Opportunities
Position Information
Position Title
Registrar's Office Professional (On Site - University Center, MI)
Division/Department
Registrar Office
Employee Group
Support
Status
Full time, Starting Salary $16.68 - $18.51 per hour: Commensurate with Qualifications and Experience
Position Summary Information
Position Accountabilities and Essential Functions
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in student, faculty and staff.
POSITION SUMMARY:
The Registrar's Office Professional is an integral, public facing representative of customer service and College policy and procedure. The individual in this position must be able to provide excellent service while creating a positive environment where students feel welcomed and able to ask questions. This individual will have job duties aligned within the Registrar's Office, but also serve as a front-facing assistant to Student Services. The ability to multi-task in a fast-paced environment utilizing technology, managing multiple systems and responding to incoming calls is a necessity. This individual may deal with challenging situations and will need to respond in a professional and diplomatic manner. The Registrar's Office Professional will work in an environment of teamwork and serve as a central point of contact for face-to-face, e-mail, and virtual student services, handling general to complex inquiries, transactions and customer service problems. This position will be located at the front desk of Student Services, which serve as a first call/visit center for all student services-related needs. It is a place to come or call to find decisive and guided assistance in admission, registration, advising, financial aid, and payment options and to receive answers to questions about attending college. As such, this position relies heavily on cross-training in all aspects of Student Services. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. This position will also handle processing incoming Registration requests, including form submission and helping with enrollment needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ensure high quality first impression for and provide exceptional service to Delta College students, campus guests, and employees by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment. Foster a friendly, supportive, and welcoming environment for students and families.
• Serve as a cross-trained front-line representative and provide customer service support through email, phone, text, and in-person to provide high level of service and assistance in real time.
• Serve as the back-up for triaging, prioritizing, and organizing the front desk, provide general student services support including, but not limited to assisting students with applying to the college, resolving MFA and password resets; resolving financial concerns related to payments, holds, refunds, appeals or financial aid; supporting advising triage; facilitating and troubleshooting registration and add/drop issues; providing graduation information.
• Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred and make an appropriate referral to facilitate continued problem-solving or assistance of student and department.
• Work collaboratively with Student and Academic Services to assist with student outreach, initiatives, programs and projects to support optimal student experience related to re-enrollment, student retention, and completion.
• Using our Client Relations Management platform (CRM Advise/Recruit), this position may provide outreach and support services to students experiencing barriers through their student journey.
• Assist students in learning the various aspects of using Student Self-Service for registration, student information and acceptance of financial aid.
• Document all interactions in appropriate student management systems.
• Process basic Registrar Office forms and scan documents for the office.
• Demonstrate a high level of critical thinking to research solutions to questions or issues and effectively communicate action items to students.
• Maintain confidentiality to process enrollment and financial information in compliance with Family Educational Rights and Privacy Act (FERPA) provisions. Knowledge of current federal, state, and institutional programs, regulations, policies and procedures.
• Attend area departmental trainings and functions and assist with projects and events as requested.
• Assist in supervision of Student Services student employees.
• All employees of Delta College are expected to work collaboratively within a community that values and celebrates diversity.
• Support Delta College's commitment to the BEDI; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student success.
• Other duties may be assigned as required to meet the needs of the College.

Required Qualifications

• Associate Degree or equivalent knowledge and skills.
• 1-3 years of position related experience
• Proficiency in the use of technology
• Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads
• Solution oriented: with strong problem solving and time management skills
• Demonstrate a strong attention to detail and flexibility in adapting to change
• Demonstrated speed and accuracy with data entry
• Customer Focus: dedicated to student development and success, establish and maintain effective relationships with students and earn their trust and respect.
• Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges
• Self-motivated, organized innovative, solution seeking, with a desire to encourage others to proceed
• Outstanding interpersonal, oral, and written communication skills; exceptional organizational skills
• Skilled at connecting and building rapport with students from diverse backgrounds
• Ability to work independently and in a team environment
• Ability to follow directions, complete tasks accurately, and except supervisory input
• Ability to function and contribute as a member of a collaborative team focused on student success and student services
• Sensitivity to cultural diversity and the ability to communicate and interact effectively with people of all ages and backgrounds.

Additional Experiences Considered

• Ellucian Colleague experience

Application Deadline
Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Special Instructions to Applicants
Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.