Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a Registered Nurse for our client in Albany, NY 12206. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title:Registered Nurse
Location: Albany, NY 12206
Duration: 24 Mmonths
Work Schedule: M-F, 8:00-5:00 (typically 8:45-4:45).
Responsibilities for this position include, but are not limited to:
- Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns.
- Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt.
- Contact complainants to obtain additional information if necessary;
- Prepare and send correspondence to complainants regarding the disposition of their complaint(s).
- Respond to general inquiries regarding the complaint process;
- Participate in process improvement activities including daily case review;
- Assist with Management Reports;
- Participate in training and continuing education activities.
Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities:
- Retrieve voice-mail messages;
- Triage and record relevant information retrieved during weekend or holiday hours.
To be considered for this position, you should have: [Skills, Education, or Experience]
Minimum Qualifications:
- Candidate must be a Registered Professional Nurse, licensed and currently registered to practice nursing in New York State or possess a limited permit to practice nursing in New York State.
- In addition, the Candidate must have excellent telephone, listening and written communication skills; working knowledge of all Microsoft Office products and experience with complex data entry systems.
- Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders.
- In addition, the ideal Candidate must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.
Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age