Registered Nurse - Triage/Coumadin

Position Summary

The Registered Nurse - Triage/Coumadin provides professional nursing healthcare to Heartland Health Services’ (HHS) patients, coordinates the day-to-day patient care activities, patient teaching, and telephone communication, in accordance with Heartland Health Services’ mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards.

Essential Functions

• Manages acute, chronic, and episodic high-risk, high-volume patients of all ages with the goal to improve or maintain their current health state.
• Manages coumadin clinic patients under the guidance of Clinic Director
• Assess walk-in patient based on the patient concerns and determine the appropriate level of care (Emergent, urgent, non-urgent)
• Oversees and monitors patient evaluation, treatment decisions, and/or other related care and consultations to patients as required.
• Facilitates the development and assists with the implementation of standards, policies, procedures, protocols, and guidelines.
• Supports and is involved in continuous quality improvement efforts designed to increase patient outcomes and patient satisfaction.
• Provides appropriate education to patients and family caregivers regarding medical conditions and treatment plan they need to follow; ensures appropriate use of healthcare resources and documents.
• Coordinates services with other patient care locations as required: maintains communication with allied services.
• Assists clinician with technical procedures by preparing and informing the patient.
• Ensures informed consent has been obtained.
• Performs various patient care procedures and administration of medications as directed by clinician, independently.
• Provides routine care for patients and documents accordingly. May include rooming, vitals, handling paperwork, EHR, and in basket management.
• Communicates pertinent patient information to other members of the healthcare team.
• Obtains information from patient related to illness and determines priority of patient’s needs, conducts physical exams to evaluate patient’s conditions, records and reports symptoms, reactions, treatments, and changes in patient’s conditions; provides advice within the scope of license and according to established protocols.
• Schedules appointments with clinicians when appropriate.
• Refills patient’s medications per protocols. May transcribe physician orders for new prescription medication or changes to standing orders.
• Ensures proper care in the use and maintenance of equipment and supplies; practices safety, environmental, and/or infection control methods.
• Demonstrates compliance with all clinic policies and procedures along with the requirements from the various regulatory agencies.
• Travels to various clinic locations as needed.
• Supports clinic compliance with all applicable federal, state, local, and HHS rules, regulations, protocols, and procedures governing the clinical provision of medical services as well as those relating to, but not limited to, workplace safety, public health, and confidentiality.
• Works in consultation with clinical teams, direct clinical support staff, and indirect clinical support staff to develop and implement policies and procedures that maximize patient-centered communication and services.
• Maintains and assures confidentiality of patient information in accordance with HHS’s policies.
• Reports building/equipment problems through the appropriate channels.
• Performs any clerical duty or department related task as assigned by supervisor in a continuously changing medical practice.
• Attends all staff meetings, department meetings, and any other meetings as required.

• Current State license as a Registered Nurse is required.
• Ability to lift up to 50 pounds.
• Demonstrate knowledge of the principles of growth and development as well as the physical, emotional, and psychosocial needs of the patient population served.
• Time management and organizational skills. Ability to multi-task.
• Strong interpersonal skills necessary in order to interact with patients, families and teams.
• Previous experience in an office setting or one year's experience in an acute care setting preferred.
• Basic knowledge of Microsoft Word and Excel preferred but not required.
• Electronic Medical Records (EMR) experience preferred but not required.
• Licensure/Certifications – Basic Life Support; not required to start but must obtain within the first 90 days of hire.