Registered Nurse Pediatric Call Center

Here, it’s different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.

Provides Family-Centered Care as demonstrated byrecognizing the patient, family and/or designee as a full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs. Assumes active role in clinical education of patients, families and staff. Functions effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care. Integrates best current evidence with clinical expertise for delivery of optimal health care. Uses data to monitor the outcomes of care processes and uses improvement methods to test changes to continuously improve the quality and safety of health care systems. Minimizes risk of harm to patients and providers through both system effectiveness and individual performance. Uses information and technology to communicate, manage knowledge, mitigate error, and support decision-making. Serves as an agent of change within the organization, as demonstrated by one of the following; involved in unit and/or organizational activities, professional development activities, maintain Magnet© recognized certification, member of a professional organization and/ or active participant in community advocacy or volunteer activities.

Department Name: Pediatric Call Center
Job Status: Part-time
Shift: Variable. Monday-Friday: 1700-0300.

Every other weekend required. Self-scheduling available.

Busy Pediatric Call Center seeking RN telephone triage support for our patients and families. We use Epic and NCentaurus software. Additionally, we use Dr. Barton Schmitt Pediatric Telephone Triage protocols. Previous triage experience a plus but not required. Self-motivated, critically thinking, positive, team players are encouraged to apply.

The Pediatric Call Center Nurse Triage Department is a hybrid work environment. RNs are eligible for remote work within the state of Colorado after an in person 12-week orientation and all onboarding requirements and metrics are met. Following orientation shifts are scheduled in house or remotely based on department needs and skill mix. All team members are required to report to work at the Anschutz Medical Campus as needed.

• Must obtain multi-state RN license by date of hire for telephone triage component.

Come Write Your Story With Us

• EDUCATION – Bachelor of Science in Nursing (BSN).
• EXPERIENCE –One year nursing experience. Three years pediatric preferred.
• EQUIVALENCY- Applicants with an Associate's Degree in Nursing who agree to obtain a BSN within 3 years from their start date may be considered in lieu of a Bachelor of Science (BSN) in Nursing
• LICENSURE/CERTIFICATION(S) – Registered Nurse (RN) license; BLS/CPR from the American Heart Association with at least 6 months left before expiration is required upon hire.

POPULATION SPECIFIC CARE

• a.) Neonate - <30 days
• b.) Infancy - >30 days to 1yr
• c.) Toddlers - >1yr to 3yrs
• d.) Pre-Schoolers - >3yrs to 5yrs
• e.) School age - >5yrs to 13yrs
• f.) Adolescent - >13yrs to 18yrs
• g.) Adult - >18yrs to 65yrs

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. (These examples do not include all of the functions which the employee may be expected to perform)

Family-Centered Care: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.

• Delivers patient and family centered care incorporating the nursing process while providing developmentally appropriate, culturally sensitive, evidence based care. Actively anticipates changes in patient outcomes/ unit needs in the provision of care.
• Care is guided by the Professional Practice Model throughout the continuum of care.
• Communicate and advocate patient values, preferences and expressed needs as part of implementation of care plan, evaluation of care and assessment of patient/family learning needs to the interdisciplinary team. Initiates and anticipates individualized care and education for patients/families across the continuum using an interdisciplinary approach

Teamwork & Collaboration: Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

• Applies communication practices that minimize risks across transitions of care.
• Presents own perspective and supporting evidence in patient care and team discussions.
• Collaborates with team members in shared decision making.

Evidence Based Practice: Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.

• Identifies key concepts of research and evidence based practice.
• Participates in structuring the work environment to facilitate integration of new evidence into standards of practice.
• Recognizes and communicates the need for revision of hospital and departmental policies procedures, practice guidelines, and/or measures for clinical practice evaluation.
• Recognizes the standard of care provided by the applicable professional organization and /or association.

Quality Improvement: Use data to monitor the outcomes of care processes and use improvement methods to design and test changes to continuously improve the quality and safety of health care systems.

• Utilizes outcome data at the patient level to make care decisions.

• Participates in the quality improvement activities and uses quality measures to understand individual and unit performance.

Safety: Minimize risk of harm to patients and providers through both system effectiveness and individual performance.

• Utilizes and discusses policy, procedures, and guidelines to support practice.
• Communicates observations or concerns related to unsafe situations that pose a risk to patients, families or the health care team.

Informatics: Use information and technology to communicate, manage knowledge, mitigate error, and support decision-making.

• Recognizes and applies information and technology of patient and unit outcomes to facilitate communication, clinical decision making, error prevention, and care coordination.
• Navigates and documents in the EMR to support patient care.

Leadership: Agents of change within the organization, involved in committees, professional development and supports organizational goals, as well as, active participants in the community. Nurses support organizational goals, advance the nursing profession, and enhance professional development by extending their influence to professional and community groups.

• Works within scope of practice and delegates according to Nurse Practice Act.
• Participates in shared governance activities.
• Seeks opportunities to participate in professional development activities such as:

COMPETENCIES

• Expert knowledge in medical/ clinical operations.
• Expert knowledge in principles of communication: verbal and written, to deal with all levels of personnel.
• Excellent customer service skills with hospital/ clinic staff, children, parents, and visitors.
• Solid knowledge of computer use and software to include MS office and other software used for hospital operations.
• Ability to prioritize and organize tasks in a fast paced setting.
• Ability to work independently and as a team member.
• Skill in developing and maintain effective working relationships with personnel.
• Ability to utilize motivational techniques to develop leadership and decision-making within thedepartment.

SCOPE AND LEVEL

Guidelines: Developmental, standard, or intermediate level. Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non-routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Ability to Perform Essential Functions of the Job

• Will frequently stand/walk up to 12 hours per day.
• Will frequently use hands while keyboarding and writing.
• Will frequently sit up to 2-4 hours per day while accessing computer, talking on the telephone, and while attending meetings.

• Will occasionally lift/force exerted up to 35 pounds/16 kilos.

• Constantly uses sight in performance for daily job duties.

• Constantly uses hearing in performance for daily job duties.

• Able to assist or assume direct patient care as census directly permits. Exposure to unsteady or falling patient: In the course of transferring a patient, may encounter a patient who falls or loses balance, causing employee to fall and/or bear the full weight of a patient.

• Exposure: Exposure to blood/body fluid: Regular/Frequent.
• Exposure: Exposure to heights: Occasional.
• Exposure: Exposure to infectious diseases: Frequent.
• Exposure: Exposure to lung irritations: Occasional.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.