AddressEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Role Mission
The mission of the Regional Sales Manager role is to achieve sales growth in a pre-defined geographic area through a combination of account management and new business development.
Primary Responsibilities
Regional Sales
- Achieve defined sales targets as outlined in the Sales Plan
- Visit prospects on average 80% of the working week
- Work to achieve quotas and ad hoc targets as established by DoS
- Build and maintain a high standard of rapport with potential & existing customers through personal visits per annum)
- Manage key sales, contract & account retention relationships
- Work to a plan with DoS to actively seek new business
- Pro-actively liaise with colleagues to maintain the highest levels of service and customer satisfaction
- Attend local/national conferences or exhibitions and make presentations to large audiences as requested by DoS
- Produce accurate call reports including action points within 24 hours of contact
- Work with DoS and Account Executive to prepare written proposals and quotes for customers
- Ensure that all prospects are visited at a frequency appropriate to their status
- Anticipate and recognize market needs and discuss with the DoS
- Alert team to emerging customer technical issues
- Research and initiate improvements to our service culture
- Ensure that all administration associated with the role is completed in a timely manner
Personal Development
- Actively involved in setting personal objectives and striving for 100% achievement
- Attend all recommended and appropriate training sessions agreed with DoS
- Use available tools to measure personal productivity
- Take personal responsibility for own role in achieving department and organizational strategic objectives
Job Specific Competencies
- Expert knowledge of EBSCO systems and services and how these benefit the customer
- Intermediate Excel skills (ability to manipulate data, create graphs and pivot tables, input formulae)
- Selling skills
- Business and commercial acumen
- Literacy and numeracy skills
- Attention to detail and accuracy of work
