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SalaryRegional Property Manager
Are you interested in work that makes a difference in the lives of others? If so, come join our growing Property Management team! Way Finders is a mission-oriented, nonprofit organization offering a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. We are seeking a full-time Regional Property Manager to oversee portfolios throughout Western Massachusetts. The Regional Property Manager is responsible for maintaining the integrity of the physical asset; the economic health of the properties in accordance with our mission, vision, and objectives; and ensuring compliance with program guidelines and funding requirements.
The candidate will work largely onsite and throughout the Western Massachusetts region, although some hybrid-remote work may be appropriate.
Responsibilities include:
Are you interested in work that makes a difference in the lives of others? If so, come join our growing Property Management team! Way Finders is a mission-oriented, nonprofit organization offering a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. We are seeking a full-time Regional Property Manager to oversee portfolios throughout Western Massachusetts. The Regional Property Manager is responsible for maintaining the integrity of the physical asset; the economic health of the properties in accordance with our mission, vision, and objectives; and ensuring compliance with program guidelines and funding requirements.
The candidate will work largely onsite and throughout the Western Massachusetts region, although some hybrid-remote work may be appropriate.
Responsibilities include:
- Oversee the management of a substantial portion of the organization’s Property Management portfolio to meet all established goals
- Develop budget(s) for properties within the assigned portfolio; oversee attainment of budgeted goals by analyzing and evaluating financial statements and reconciling monthly statements, working with the Vice President, Asset Manager, client/owner, and other stakeholders to address and resolve financial shortfalls
- Maintain occupancy goals through the development and implementation of Affirmative Fair Housing Marketing Plans (AFHMP) in conjunction with tenant selection plans; utilize comprehensive marketing strategies and advertising outlets to ensure a robust waiting list
- Oversee achievable and dynamic tenant retention plans in collaboration with Resident Services and Property Managers
- Deliver a high level of tenant satisfaction by developing and reevaluating, with input from Property Managers, effective tenant orientations, communications standards, and problem-solving approaches
- Ensure that the appearance and physical aspects of the properties meet or exceed established standards through routine site and safety inspections
- Communicate concerns and requests for capital to the Vice President and Asset Manager as needed to provide for the physical upkeep of each property in the portfolio.
- Ensure properties are in compliance with all Massachusetts State Building and Sanitary Codes, as well as owner or funding source requirements.
- Establish and maintain strong, collaborative relationships with staff (including across departments), owners, landlords, local/state/federal officials, funding sources, housing authorities, constituents, and stakeholders
- Solicit with foresight, and in an ethical and budget-informed manner, outside professionals regarding service needs and contracts, obtaining bids, quotes, and specifications as necessary
- Provide accurate and timely reports, communication, and liaison to the Vice President, Asset Manager, internal staff, and various reporting entities
- Assist in the development, review, and implementation of policies and procedures
- Proactively identify and inform leadership of any significant issues that may adversely affect the tenants, properties, or organization
- Provide clear communication, active support, and processes for efficient and safe responses to emergency situations; alert leadership as soon as possible when an emergency arises
- Remain current with funding source regulations, affordable rental housing trends, tenant rights and reasonable accommodation (or other such polices), and property management codes and regulations
- Provide adequate coverage for the Vice President and Property Managers in the event of absence
Supervisory responsibilities include:
- Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
- Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
- Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills while fostering a culture of teamwork and collaboration
- Provide proper support and mentoring to any supervisory-level employees to ensure they take ownership of their own hiring needs
- Those directly and indirectly supervised include Property Managers, Maintenance Managers, Assistant Property Managers, Maintenance Technicians, and contracted vendor services as necessary
Requirements include:
- 5 years’ progressively responsible experience in property management, or a related role; a combination of experience plus a Bachelor’s degree may be a substitute
- 3 years’ mid-level supervisory experience
- Certified Property Manager (CPM) designation preferred
- Knowledge of Tax Credits, Rural Development, Fair Housing, and Department of Housing and Urban Development (HUD) regulations highly preferred
- Experience in a management or leadership role
- Proficient with Microsoft Office applications and comfort learning new technologies; Yardi Voyager experience appreciated
- Excellent customer service skills with the ability to serve diverse populations
- Ability to assess priorities, organize, and operate in a flexible manner while retaining a high level of attention-to-detail
- Bilingual (English/Spanish) written and verbal skills preferred
- Valid driver’s license with acceptable driving record; reliable vehicle
- CORI
Benefits include: Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!
Wage starts between $82,000 - $93,500 per year depending on qualifications. Interested applicants must submit a resume and cover letter; applications accepted until position is filled.
At Way Finders, we light pathways and open doors to homes and communities where people thrive. Way Finders is the largest affordable housing organization in western Massachusetts. Since 1983, our Real Estate Division has acquired properties and transformed neighborhoods with the design and planning of new housing and the renovation of existing properties. Most recently, Way Finders provided affordable housing for low-income families with the completion of Live 155, The Lumber Yard, and Sergeant House in Northampton, and will soon complete construction of Library Commons in Holyoke.
Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.
Wage starts between $82,000 - $93,500 per year depending on qualifications. Interested applicants must submit a resume and cover letter; applications accepted until position is filled.
At Way Finders, we light pathways and open doors to homes and communities where people thrive. Way Finders is the largest affordable housing organization in western Massachusetts. Since 1983, our Real Estate Division has acquired properties and transformed neighborhoods with the design and planning of new housing and the renovation of existing properties. Most recently, Way Finders provided affordable housing for low-income families with the completion of Live 155, The Lumber Yard, and Sergeant House in Northampton, and will soon complete construction of Library Commons in Holyoke.
Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.
