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Form of workWith the footprint of IVX Health continuing to expand, we are seeking a Regional Operations DIrector to support our continued growth in the Austin Area!
ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.
IVX Health is committed is to providing world-class service and clinical excellence for all those we serve, ensuring our patients can continue to live their best lives. Growing our national footprint from nine to over sixty infusion centers in the past four years, IVX Health continues to achieve record growth as we pursue becoming the nation's preferred destination for pharmaceutical care of complex chronic conditions. IVX Health is backed by leading healthcare investors Great Hill Partners, Linden Capital Partners, McKesson Ventures, Health Velocity Capital and Nueterra Capital and is positioned be the leading player in the $41B market for healthcare practitioner (HCP) administered biologic infusion and injection therapy.
ABOUT THE ROLE
As aRegional Operations Director (ROD), you will have full P&L responsibility for the market and oversees both clinical and administrative staff. You will manage the day-to-day operations for multiple centers within the region, ensuring the team's day-to-day and week-to-week successes while delivering the IVX Health operating model. Working closely with clinical and operations leadership, you ensure the highest standards of care are provided to our patients resulting in market leading patient satisfaction and outcomes. Additionally, you will work collaboratively with our Sales and Business Development team to build and maintain relationships with key referral sources in the market.
RESPONSIBILITIES
- Oversee day-to-day operations of the region centers, including being an on-call and escalation resource as needed
- Complete accountability for market P&L to include multiple centers with potential for new center expansion
- Lead clinical and non-clinical resources. Recruit, hire, train, coach and mentor team members
- Cultivate a culture of continuous improvement and excellence while implementing IVX policies and procedures to enhance the IVX patient experience
- Work cross-functionally with the central operations teams to root cause problem solve and identify opportunities for improvement
- Assist in site selection, development, build out and execution of opening new centers
- Effectively communicate and disseminate information to the region to drive results, engage staff and achieve business goals
- Ensure patient census growth through strategizing and collaborating with Business Development Managers
- Own all non-referring vendor relationships with drug reps, supervising physicians, non-profit partners, and others
- Maintain relationships with key referral sources and engage the community, participating in company sponsored events
- Maintain up to date understanding of industry trends and developments
BENEFITS + PERKS
- Flexible work schedule that promotes a positive work-life balance
- 401(k) program with company-match
- Comprehensive Health, Dental, and Vision Insurance plans
- Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
- Voluntary Short-Term and Long-Term Disability Insurance
- Company-Paid Life/AD&D Insurance
- Tuition Reimbursement Program
- CEU Library
- Charitable Giving Match and Volunteer PTO Program
- Employee Referral Bonus Program
- True Patient Care - IVX Health has a 3:1 patient-clinician ratio
ESSENTIAL COMPETENCIES
- Excellent organizational, consultative, analytical, and problem-solving skills
- Ability to collaborate and communicate at all levels of an organization
- Ability to multitask and adapt to fast-paced work environment
- Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
- Strong interpersonal skills and ability to adjust communication style to match audience
- Ability to collaborate and communicate at all levels of an organization
- Knowledge of basic medical terminology
- Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)
EDUCATION & EXPERIENCE
- Bachelors degree in Business Management, Healthcare Management or related field
- Minimum 5 years management experience in a healthcare setting
- Multi-site management experience
- Experience managing a P&L
- Experience working directly with physicians, nurses, and clinical staff members
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
