Regional Manager

As a Regional Manager you will direct and lead all operation functions required to create a successful and profitable passenger transportation provider network

Responsibilities:

• Build strong divisional teams through effective recruitment, hiring, and training
• Create a quality network of drivers that meet the demands of the clients/contracts
• Monitor and manage safety regulations
• Consistently review and manage P&L, budgets, and projections
• Establish and maintain consistent operational processes and systems
• Provide proactive coaching and development to division teams
• Manage Big Star’s culture and brand level of quality of service and efficiency
• Create industry-leading client and contract management
• Seek out new business development opportunities
• Be an active voice in the growth of the organization
• Monitor and maintain client and subcontractor relationships in accordance with service agreements
• Assigns and/or reassigns service capacity upon demonstrated need or request by the client
• Develops network deployment strategies to maintain or exceed performance standards
• Performs or reviews periodic inspections of all network vehicles and provider/operators
• Resolves operational problems, accidents issues, and/or passenger complaints, including accurately reporting these problems to the authority promptly as appropriate
• Promote and represent a culture of safety, security, and sensitivity across the BST network
• Conduct coaching to staff members on all business matters; including growth conversations and proactive and reactive performance management conversations
• Manage safety and monitoring program through review of all events
• Prepare and review weekly client invoices using contractual ridership data and proprietary platforms
• Interact with the corporate network recruiter to ensure adequate contractor resources to support contract obligations
• Attend monthly client meetings to provide performance statistics and updates
• Assist in developing annual budgets
• Report monthly performance statistics and service updates to the corporate reporting structure
• Maintains Profit & Loss performance and accountability

Education:

• Bachelor’s Degree in Business Administration, Management, Technology or a related field (Master’s preferred)

Experience and Qualifications:

Required

• Minimum of five (5) years managing multiple teams/units
• Extensive background in business and management
• Advanced knowledge of Strategic Planning, Project Management
• Professionalism
• Proficient cross-cultural written and verbal communication
• Ability to read and comprehend instructions, correspondence, standard operating procedures, and memos to take decisive action in real time.
• Effectively present and receive information in one-on-one and small group situations to customers, clients and other cross-functional groups
• Ability to maintain organization and control in an ever-changing environment
• Adaptability and flexibility working in a fast-paced setting

Technical Experience:

Required

• Intermediate experience using transportation technology
• Advanced Knowledge of Microsoft Suite, specifically MS Excel
• Microsoft Teams

Job Type: Full-time

Pay: $90,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote