Regional Manager

Primary Responsibilities:

Responsible for directing the efforts and operations of restaurants in assigned regions and for driving sales and profitability while ensuring the guest experience meets company standards. Responsible for providing overall leadership to ensure compliance with operational standards and systems.  Ensures all necessary documentation, manuals, policies, procedures, operations and accounting systems are implemented in new stores and are up to date in established stores.

Specific Job Duties:

·       Sets goals, budget and profit responsibility for region and ensures cost control measures are in place.

·       Responsible for developing local store marketing strategies for all area restaurants.

·       Maintains regular communication with General Managers (GMs) to assure the quality of their operations.

·       Drives the implementation of company programs by motivating and supporting the management team within the region to develop and implement action plans that meet operational and organizational objectives.

·       Measures and provides counsel on improving operational performance.

·       Supports and advises the General Manager on MIT Training, management development, and overall direction to improve team and individual development.

·       Executes regular on-site evaluations of service and quality standards with management team to ensure guest satisfaction.

·       Supervises management performance evaluations to ensure development of all managers.

·       Responsible for the selection and on-boarding of new MIT’s, monitoring their training progress, and assisting with their graduation to their home restaurant.

·       Acts as a liaison between the field and support center.

·       Reviews key business indicators to identify problems, concerns, and opportunities for improvement. Coach management team on appropriate actions required to achieve operational goals.

·       Monitors and manages staffing levels and labor costs.

·       Ensures adherence to applicable wage and hour laws and company policies.

Experience and Education:

·       Five or more years of restaurant management experience in a general manager capacity.  Previous multi-unit, multi-state restaurant management experience preferred.

·       High School Diploma or GED Equivalent Required. 

·       Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports.

·       Possess excellent basic math skills and have the ability to operate a POS system.

·       Have knowledge of service and food & beverage operations, generally involving at least five or more years of front-of-the-house & back-of-the-house operations in a management position.

·       College degree in hospitality management or related field preferred.

·       A combination of practical experience and education will be considered as an alternative.

·       Knowledge of computers (MS Word, Excel).

·       Must possess a valid driver’s license where applicable.

·       Must be eligible to work in the United States.

·       Must agree to background and credit check.

·       Serv Safe certified, alcohol service certified preferred.

Competencies, Knowledge and Skills:

To perform the job successfully, an individual should demonstrate the following competencies:

Business Acumen - Employs analytical, critical thinking, and problem solving skills; plans and efficiently organizes work, appropriately seeks, manages, integrates and interprets data. Able to prioritize work and make sound decisions using available data. Exercises good judgment and is committed to excellence and operational integrity.    

Collaboration & Customer Relationships - Understands the value of diverse talents and perspectives and encourages diversity of thought and ideas. Is always professional when dealing with internal and external customers.  Works through differences and finds a productive common ground with others to achieve mutually beneficial results. Has a strong sense of customer service.

Functional Expertise - Achieves success through a comprehensive knowledge of industry and business as it relates to position.  Applies creative solutions resulting in internal and external customer satisfaction.  Demonstrates initiative and is accountable for own actions and decisions. 

Communication Skills - Has good verbal and written skills; is effective when communicating with peers and superiors as well as with customers and others outside the company. Expresses opinions and ideas concisely. Encourages two-way communication.

Manager of People - Attracts, develops and retains top talent; deploys talent effectively and builds strong teams. Leverages individual strengths to build strong, diverse teams. Provides clear direction and timely and effective counseling when needed. Sets realistic goals and holds team accountable for results.

 Shift Flexibility: Must be able to work different shifts, include holidays, nights and weekends.  Typical work week = 50 hours.

Travel requirements:

Must be able to travel within assigned region, overnight travel required. 

Work Environment/Physical Demand:

The work environment and physical demands are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some lifting of moderately heavy objects of up to 25 lbs. The noise level in the work environment is usually moderate.  While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, feel, or hear. The employee is occasionally required to stand; walk, stoop and reach with hands and arms.

While traveling to assigned units may be exposed to outdoor environmental elements such as heat, cold, rain, high winds, pollution, etc.  Noise levels may fluctuate and include loud music, sirens, horns, etc.

Evening and weekend work may be required to meet deadlines and work objectives.

The essential duties and responsibilities listed in this job description are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation.