Regional IT Systems Support Analyst

Regional IT Systems Support Analyst
ABOUT HUB:
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
SUMMARY:
The Regional IT Systems Support is the day-to-day point of contact for all systems-related issues and projects being implemented throughout California. The position is responsible for the service and support of the Local/Regional IT environment, which includes expediting the resolution of IT related problems, ensuring that local systems and technologies are in appropriate functional order (whether achieved by repair or replacement), communicating outages and managing expectations. Works seamlessly with the Corporate IT and Technology & Integrations Manager as necessary, to bring systems issues and related projects to resolution and completion. Accountable for adhering to HUB's IT Governance.
TECHNICAL SUPPORT:

• Promptly communicates systems outages to the business in a way that manages expectations and minimizes user frustration.
• Implements technology-based business solutions, processes, and projects by partnering with various Corporate IT teams such as Architecture, Operations, and Application Support, as necessary.
• Continuously reviews present systems and processes and formulates new and revised systems and processes, to effect improvements, reduce costs and enhance overall efficiency.
• Optimize Onboarding procedures/guides for new hires.
• Informs leadership of significant systems problems and has sufficient data/reports to make informed decisions.

PROJECT MANAGEMENT:

• Works with Corporate & Technology & Integrations Manager on initiatives such as system updates, upgrades, migrations, and outages including internal/external resources, project timeline and budget. Collaborates with Corporate & Regional IT on company-wide systems initiatives, as needed.

VENDOR MANAGEMENT:

• Engage and work with local vendors (A/V, Low Voltage & Telecom) to upgrade company infrastructure.

SYSTEMS TRAINING:

• Facilitates user training for new hires and introduce users to all system updates, system enhancements and new features. This can include in-person & online sessions via collaboration tools. Also create and/or update user guides for all applications being used.

QUALIFICATIONS & EXPERIENCE:

• 7 -10 years of relevant professional IT experience
• Bachelor's Degree or Diploma and/or equal experience directly involved in the management of IT Services
• Must have an advanced understanding of Microsoft Office products - Word, Excel, PowerPoint, and Outlook
• Experience in the Financial Services segments (i.e., Insurance, TPAs, Banking, Capital Markets, etc.), is strongly preferred.
• Experience managing projects with minimal supervision and large projects under the guidance of a Corporate or Regional IT department.
• Demonstrated communication skills with the ability to effectively interact with all levels with the organization. Must have the ability to articulate technical concepts in the language of the audience.
• Ability to listen effectively, proven analytical and problem-solving skills.

Salary: The expected salary range for this position is $70,000.00 to $75,000.00 and will be impacted by factors such as the successful candidate's skills, experience, education and licensing certifications, geographic location, approved salary budget as well as the specific position's business line, complexity, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which includes health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, eligible bonuses and commissions for full-time positions (30 hours or more).
Department Information Technology
Required Experience: 7-10 years of relevant experience
Required Travel: No Travel Required
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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