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SalaryAbout KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR® certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home.
JOB SUMMARY: Responsible for management of the construction teams for multiple communities and complex/high volume operations within an established division. Oversee construction and/or customer service processes while maximizing profits and maintaining excellence through the KB Home business model. Ensure quality assurance and customer satisfaction are maintained throughout the construction process. Additional responsibilities include recruiting, training, retaining and developing both construction and customer service employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performance Management:
- Recruit, staff, train and retain construction and customer service staff through proper coaching and performance management on relevant non-negotiables and scorecards. Identify performance gaps and offer solutions to narrow the gap.
- Ensure all required training is complete, performance reviews are conducted and bench players are placed on active Development Plans.
- Point person/liaison to field staff and division management.
- Ensure community milestones and unit deliveries are achieved as projected
- Plan and direct KB staff and trade partners in the construction and completion of quality residential homes with strong commitment to executing the KB Home business model and 100% Complete/100% Satisfied program.
- Responsible for milestone report (slab to frame, frame to mechanical, drywall to cabinet and cabinet to final).
- Ensure consistent application of “Even Flow”, homes completed per schedule (daily starts, closings and monthly deliveries).
- Schedule and monitor trade partners during the entire construction process from start to closing. Informs and trains trade partners regarding company policies and procedures, including safety and OSHA compliance.
- Approve trade partner’s purchase orders and invoices for assigned homes, while ensuring completion of work in a quality and timely manner. Maintains trade partner scorecards on performance and submits to purchasing.
- Monitor subdivision cleanliness and hold trade partners responsible for daily clean-up.
- Interact with Architecture, Engineering, Studio, Purchasing and DUP and consider their input/deadlines during the process to ensure timely quality construction.
- Continually strive for superior customer service feedback and superior CSI ranking in specific market.
- Responsible for executing all home deliveries 100% complete and signed off by COE by the homebuyer.
- Monitor and resolve customer or construction concerns to facilitate smooth final closing process.
- Execute Pre-Construction and Pre-Drywall orientations with buyers to help reinforce standards.
- Reinforce weekly contact with buyers throughout the construction process and 30 days after close of escrow.
- Ensure team is delivering a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
- Participate in Community Teams, and take ownership of construction and customer service matters/issues.
- Work directly with the salesforce with an emphasis in teamwork and customer satisfaction.
- Maintain a safe work site by implementing good housekeeping regulations and safety requirements, enforcing safe work habits and observing OSHA and any state-level agencies’ regulations.
- Facilitate weekly safety meetings with staff and trade partners.
- Ensure Quality Checkpoints are completed and provides daily status updates on the construction progress on each unit.
- Manage the installation and maintenance of SWPPP for the construction site.
- Ensure the community is working with certified trade partners.
- Drive the permit and inspection sign-off process on a timely basis.
- Responsible for inspection process in assigned homes and interacts with VA, City, County, State and Conventional inspectors involved in the homebuilding process.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
- High school degree or equivalent required
- Associates or Bachelors degree preferred
- Construction Management vocational degree or certificate preferred
Experience
- A minimum of 6 years of construction management experience in homebuilding or related real estate industry. Must have direct experience managing a team of employees and delivering a high volume of homes.
- 1+ year of customer service experience in homebuilding or related real estate industry preferred
Knowledge, Skills & Abilities
- Strong experience in delivering high quality customer service programs. JD Power experience a plus!
- Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to successful closure
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data and/or metrics
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.
- Work full-time schedule with flexibility for overtime and weekends when necessary
- Local travel required within designated region
- Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!
