Refill Authorization Representative, Hybrid In Everett, Wa

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Under general supervision, processes Refill Authorization and prior authorization requests in a centralized location for all Primary Care providers. Refill Authorization Representatives are a vital communication hub between patients, providers and pharmacies providing outstanding customer service.

If you are located in Everett or Seattle, WA and soundings areas, you will have the flexibility to work remotely *, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

• Communicates patient requests/concerns to physician or registered nurse verbally and in writing. Under general supervision, processes Refill Authorization and prior authorization requests in a centralized location for all Primary Care providers. Refill Authorization Representatives are a vital communication hub between patients, providers and pharmacies providing outstanding customer service
• Prepares refill and prior authorization requests for review by the provider as directed by department protocols
• Schedules appointments if necessary
• Arranges lab tests prescribed by physician or registered nurse
• Enters/gathers patient information in the EHR to process refill and prior authorization requests
• Fosters positive interpersonal relationships with fellow employees, physicians and patients
• Documents pertinent information in the EHR
• Communicates with patients via email, mail or phone as directed by department protocols

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, GED or equivalent experience
• Completion of a pharmacy technician certification program or Medical Assistant program approved by the Washington State Board of Pharmacy/Health
• Have and maintain an active pharmacy technician license in the state of Washington OR Active Interim or Medical Assistant Certified (MA-C) through the Washington State Department of Health
• 2+ years of experience in health care, including understanding of health plan related operations
• 1+ years of experience as a pharmacy technician or medical assistant

Preferred Qualifications:

• 3+ years of experience working as a pharmacy technician or medical assistant
• Experience in a call center environment and/or customer service oriented role

Washington Residents Only: The hourly range for Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.