Referral/Intake Coordinator

Absolute Home Health and Hospice is hiring a Full-Time Referral/Intake Coordinator. This position is responsible for aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and the insurance verification and authorization process.

Requirements

• High School Diploma or GED is required.
• At least one (1) year experience in health care, preferably in home care or hospice
• Ability to communicate tactfully with customers and the community
• Knowledge of corporate business management, government regulations, CHAP standards, and private payer practices
• Demonstrates good communication and public relations skill
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

• Ensures compliance with all state, federal, and CHAP Referral/Intake regulatory requirements.
• Implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients by providing coordination of care with multiple service providers.
• Ensures maximum third-party reimbursement through insurance verification and authorization processes.
• Orients new members of the Referral/Intake team.
• Communicates with marketing team to ensure accuracy of referrals.
• Participates in quality assessment performance improvement teams and activities.
• Accurately enters a variety of data into information systems and verifies accuracy of data entered through use of information systems reports.
• Answers telephone lines promptly and efficiently. Responds to message content appropriately, as instructed by the Administrator.
• Other job duties as assigned.

Full-Time Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k Plan
• AFLAC

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person