Address
Form of work
SalaryOverview:
Responsibilities:
Courteous and respectful towards consumers, visitors and co-workers
Administrative and Other Related Duties as assigned:
Qualifications:
The Referral Clerk serves all of the clinical staff and must navigate and negotiate successful tracking and coordination of referrals; it requires highly technical clerical tasks, specific to an area of work. The work includes responsibility for the preparation of specialized departmental documents; significant interpersonal staff and public contact, appropriate and professional conduct independent judgment, discretion and personal initiative; and use of Electronic Health Record (EHR) systems.
Responsibilities:
Primary Job Functions:
Referrals:
- Track and enter all referral requests in EHR System on a daily basis
- Prioritize urgent referrals and follow entire process through to confirmed scheduled appointment
- Communicate and coordinate Health Center referral requests with outside specialists
- Request authorizations from patient’s insurance companies required by specialists
- Request authorization extensions or adjustments as requested by specialists
- Re-refer/re-schedule patients if they do not make their original referred appointment
- Provide contact information to patients asking for specific details about their appointments
- Answer, respond and document phone calls, request and questions from patients in a timely manner
- Routinely make notification phone calls to patients throughout the referral process
- Document every step of the patients’ referral process in EHR system
- Closes the final loop in referral tracking and document patient completion in HER
- Communicate information via computer, phone, fax, and in writing to appropriate resources
- Respond to In-house provider questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status
- Communicates effectively with all members of the treatment team
Other duties
- Knowledgeable of sliding fee scale for qualifying patients and have the ability to counsel and educate patients
- Assist with coverage of front desk as needed to handle patient needs
- Assist with coding and review of records for billing purposes
- Complies with Health Center’s policies and procedures
- Demonstrates professionalism, patience, and a high level of interpersonal and communication skills with patients, staff, visitors, and outside organizations
- Seeks supervision and consultation as needed.
- Accepts and employs suggestions for improvement.
- Actively works to enhance skills.
- Documents in a timely fashion per policy.
- Documents in a clear, legible, and concise manner.
Courteous and respectful towards consumers, visitors and co-workers
- Treats consumers with care, dignity and compassion.
- Respects consumers’ privacy and confidentiality.
- Is pleasant and cooperative with others, including consumers and families.
- Assists consumers and visitors as needed.
- Personal values don’t inhibit ability to relate and care for others.
- Is sensitive to the consumers’ needs, expectations and individual differences.
Administrative and Other Related Duties as assigned:
- Actively participates in AltaPointe committees as required.
- Accurately completes assigned tasks in a timely manner.
- Accesses appropriate community resources according to consumers’ needs.
- Follows AltaPointe policies and procedures.
- Maintains current license and requirements for renewals and certifications, if applicable.
Qualifications:
High School graduate or equivalent. Proficiency in Excel; ability to problem solve and carry out task independently; Preferred experience in medical practices to include outpatient best practices, FQHC, community mental health; coding and billing, Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software, Knowledge of HIPAA.
