CHI has an immediate opening for Referral Specialist!
LOCATION:
7710 MERCY RD
OMAHA, Nebraska 68124
With you in mind, we offer the following benefits to support your work/life balance:
- Health/Dental/Vision Insurance
- Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
- Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Adoption Assistance
- Wellness Programs
- Flexible spending accounts
From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.
Responsibilities
The Referral Specialist works with patients requiring a referral, to ensure patient’s referral needs are fulfilled for specialty service office visits. Processes referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement.
Essential Key Job Responsibilities
- Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
- Communicate detailed information and answers patients' questions regarding their health care plan; provide answers to billing and insurance clarification questions.
- Set up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.
- Coordinate flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient.
- Enter referrals, documents communications and action into the system, as appropriate.
- Notify physician(s) and patient when referral is denied, or if additional information is needed.
- Develop and maintain database of referral physician offices preferred by each physician within the clinic.
- Assist Practice Manager with complaint resolution and solutions related to patient referrals.
- Perform other duties as assigned by the practice manager or physician.
Qualifications
Minimum Qualifications:
- High School Diploma or equivalent required
- 2 years of experience in a healthcare setting required
- Referral experience strongly preferred but not required
Pay Range
$15.00 - $20.33 /hour