Referral Specialist

Are you detail-oriented with fantastic problem-solving skills? Would you love the opportunity to make an impact on the lives of children and families while working with a strong team? Learn more about what it’s like to be a part of the family at Marshall Pediatric Therapy!

Our Story:

Marshall Pediatric Therapy is a therapist & family-owned company, started in 2013, whose mission is to help families build skills for life. We offer a flexible collaborative work environment in our four Central Kentucky clinics that include our talented administrative staff and a multidisciplinary clinical team of highly skilled:

• Occupational Therapists

• Physical Therapists

• Speech Language Pathologists

• Mental Health Therapists

• Registered Behavioral Technicians and Board Certified Behavior Analysts

We work hard to exemplify our company values of love, excellence, happiness, family, and courage each and every day. We prioritize family-centered care & hire for happiness within our team.

Our Ideal Candidate:

Our administrative staff find success at Marshall Pediatric Therapy by being problem-solvers and advocates. They are self-starting, organized, and motivated to care for children and families. They work collaboratively with a team of experienced administrative staff both in our clinics and back-office to help children obtain the care they deserve seamlessly!

Our Benefits:

While our culture and company values are certainly some of our strongest attributes, we also offer a comprehensive benefits platform for our full-time staff including:

• No weekends or holidays

• Up to 96 hours of PTO your first year that grows annually to approximately 3 weeks

• Up to 11 Paid Holidays (this includes the week of Christmas

• Medical, dental, and vision insurance

• Company provided short-term disability as well as life insurance

• Company provided Direct Primary Care Physician Plan (allows for no co-pays for routine doctor visits)

• 401(k) plan - up to a 4% company match

• Optional plans through Guardian

• After 1 year with Marshall, you can receive 5 consecutive additional PTO days to take one volunteer mission trip annually

• Growth and Leadership Opportunities

• The best coworkers ever!

Please visit our website at www.marshallpediatrictherapy.com and our social media pages @marshallpediatrictherapy for additional information about the company.

Position Overview:

The Referral Specialist helps connect families and doctors to the appropriate therapist and discipline. This position performs clerical and administrative work such as communicating with doctors offices and other referral sources, data processing, facilitating scheduling patients for evaluations, and providing excellent customer service.

Essential Functions:

• Send/receive physician order forms and schedule the evaluation with the family
• Manage the In-House referrals and call to schedule evaluations for those patients/families
• Create accounts/charts for new patients in Fusion when scheduling for their location
• Verify insurance for all new patients at that location by phone or online portals
• Send out New Evaluation emails to front office and therapists to alert them of new appointments
• Send New Evaluation emails to parents, along with intake paperwork link
• Update the Referral/Evaluation Report with each new referral
• Work closely with therapists to optimize schedules
• Send daily & weekly referral reports for the practice
• Weekly meetings with Intake Coordinator
• Serve as back-up to Front Office Administrators
• Share office opening and closing responsibilities as needed
• Other projects as assigned

Qualifications:

• Loves interacting with parents and children
• Fantastic problem-solving skills
• Excellent written and verbal communication skills
• Enjoys providing extraordinary customer service
• Motivated by targets and goals
• Assertive
• Stable work history and attendance
• Mature personality
• Detail-oriented
• Highly organized and persistent
• Ability to connect with children, parents, and therapists by phone, in writing, and in-person
• Strong computer skills, including Microsoft Excel and Google Sheets
• Calm in stressful situations
• Able to multi-task successfully
• High energy, drive, and sense of responsibility
• Strong time management skills

Any questions? You can contact Brittany Stacy, Marshall’s Operations Assistant, at bstacy@marshallpediatrictherapy.com or 859-899-8769 and we can start a conversation.

If you've read this far, you might be getting close to joining a new and rewarding work family. Begin our application process today. We look forward to meeting you!

• 
  Pam and Jim Marshall