Referral & Registration Center Manager

Parkwood Behavioral Health System (a UHS facility):

Parkwood Behavioral Health System provides behavioral health and chemical dependency services to the Mid-South region and has been in business since 1987. We are located in Desoto County, in the northwest corner of Mississippi and approximately 7 miles south of Memphis.

As treatment options and patient care innovations have continued to become available we strive to provide the highest level of quality care to our patients. At Parkwood, our caring staff focus on providing compassionate care to meet the needs of individuals, families and communities.

We offer a full continuum of care that provides treatment options to meet the individual needs of adults, adolescents and children. Parkwood Behavioral Health System includes a 148-bed inpatient acute and residential care facility, as well as partial hospitalization and intensive outpatient programs.

For more information about Parkwood Behavioral Health System, please visit our website at https://parkwoodbhs.com/

REFERRAL & REGISTRATION CENTER MANAGER

Full-time - Days

The Referral Management Center Manager provides managerial oversight of the timely processing of inquiry and referral calls.  Ensures Department is effectively communicating with referral sources, physicians, unit staff and hospital personnel involved with each transfer request.  Monitors the entry of call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Ensures Department effectively communicates with unit staff, physicians, and Admissions Triage Staff. Assists with development of and ensures compliance with hospital’s policies and procedures regarding referral management. Maintains Department schedule and leads the hiring, interviewing, and training of new Staff.  Assists Admissions Director with the analysis of referral and key indicator data.

Education:                             

Licensed RN; Master’s Degree in a Behavioral Health related field (QMHP)

Experience: 

3-5 years of experience preferred in psychiatric health care. Minimum of 1-3 years of experience managing a Clinical team.

Licensure/Certification:  

Licensure as a Registered Nurse in state of Mississippi and CPR Certification.

Knowledge:                         

Excellent customer service and communication skills (i.e., verbal and written).  Ability to prioritize and work well under periods of high stress and pressure.  Ability to multi-task and demonstrate critical thinking skills.  Thorough knowledge of psychiatric services and medical capabilities provided by the hospital.  Ability to work flexible hours.  Requires ability to utilize Department specific electronic applications; and data analytic skills.  Experience reviewing medical and clinical information to staff appropriately with physician is required. Provides effective leadership within the Referral Management Center (RMC) and the ability to organize RMC Staff to effectively and timely serve patients, families, and referral sources through the referral process.  This position carries out supervisory responsibilities in accordance with the organization’s policies and procedures.  This includes assisting the Director of Admissions with interviewing, hiring, and training of new employees as well as scheduling, appraising performance, disciplining employees, addressing complaints and resolving problems within the RMC.    

Benefit Highlights:  

• Challenging and rewarding work environment
• Career development opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• Tuition Reimbursement
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off

Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020.  In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies.  Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email.  Additionally, recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.  If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting our Compliance Hotline at: https://uhs.alertline.com  or 1-800-852- 3449.