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SalaryBHS optimizes organizational performance by empowering individuals to achieve their fullest potential. For over 38 years, BHS has provided comprehensive well-being solutions to thousands of corporations, agencies, institutions, associations, and organizations across the globe. Our assistance programs, well-being services and behavioral health care coordination solutions improve the health, productivity and safety of employees and the culture, performance, and profitability of organizations.
This is a REMOTE position. BHS is seeking candidates throughout the US. Applicants outside of Maryland will be considered for this role.
Position Summary:
The Referral Coordinator will work to assist in researching and connecting with referral resources on behalf of participants accessing services. The Referral Coordinator will document outreach and facilitate coordination with behavioral health treatment providers, facilities and other sponsored benefits as appropriate.
Hours: Mon-Fri 10am-6:30pm
Position participates in on-call rotation
Position Duties & Responsibilities:
In a manner consistent with supporting BHS’s Mission Statement the Referral Coordinator shall do the following:
- Facilitates scheduling of participants and/or live transfers to the team.
- Researches and contacts community resources/treatment providers based on clinical recommendations.
- Identifies materials which would provide additional support and/or education to participant.
- Makes referral arrangements for all participants.
- Documents all referrals researched and provided to participant.
- Documents quality assurance issues/participant satisfaction with treatment providers, treatment facilities and other available community resources.
- Review and update referral information case management platform.
- Identifies participant access issues. Troubleshoots and assists participants to whatever extent needed to ensure care is obtained.
- Connects clients to appropriate employer and/or community benefits.
- Maintains accurate and complete participant information in our customized care management platform.
- All activity completed during day must be documented prior to leaving.
- Ensures client satisfaction.
- Attends staff meetings and other meetings as required.
- Other duties as assigned.
Education, Training and Experience:
- Associate degree in Business, Wellness, Healthcare, or related field required.
- Experience utilizing a case management platform.
- Comfortable making many out-bound phone calls and inquiries each day.
- Experience in Microsoft Office, Word, Excel, PowerPoint and Outlook.
To learn more about BHS, visit BHSonline.com
BHS and Guide+Thriveprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. BHS fosters an environment of inclusion, diversity, openness, and respect for all differences, including but not limited to race,creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity (transgender status), domestic partner status, marital status, disability, AIDS/HIV Status, height, weight, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
