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SalaryCare Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you'll gain the support and inspiration for a career you'll find meaningful every day.
Full time
Summary:
The Referral Center Supervisor, working under the direction of the Director of Admissions, ensures that patient referrals and admissions to Care Dimensions are handled appropriately and expeditiously and that all transactions are appropriately documented. The Referral Center Supervisor assumes responsibility for coordination of the Referral Department and Referral Staff.
The Referral Supervisor ensures consistency in the quality of the referral and admission process and ensures compliance with applicable regulations.
This position is responsible for triaging calls and assigning admissions/intake staff members to ensure timely, adequate response to patients, families, and referral sources. The Referral Center Supervisor supervises the Referral Center Assistants, verifies insurance benefits and coverage, data entry of prospective and admitted patients, completion and distribution of intake paperwork, handling intake calls, as well as the ordering of ancillary supplies and services.
Qualifications:
- Associates Degree required, Bachelor's Degree preferred.
- Minimum five (5) years' work experience in a health care or medical office environment.
- Extensive computer/data entry experience and fluency.
- Excellent verbal and written communication skills with individuals and groups.
- Professional and pleasant telephone manner.
- Demonstrated skills in communication and outreach.
- Ability to guide and develop the skills of assigned staff and exercise independent judgement.
#INDOTHER
The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company's generous total rewards package.
Pay Range
Benefits are are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!
Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We strongly encourage people of color, those that identify as part of the LGBTQ+ community, veterans, and individuals with different abilities to apply. Applicants needing a reasonable accommodation during any part of the interview process may request one. The more inclusive we are, the better our work will be.
