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SalaryOverview:
The successful candidate will have a minimum of a high school diploma (or equivalent) and two years of related work experience or customer service, including database experience.
Join us at Moraine Park Technical College, where we strive to make a positive difference in the lives of our students!
Responsibilities:
Experience & Qualifications:
Hiring Range: $19.79- $23.28
Moraine Park Technical College is an equal opportunity and affirmative action College. Women, minorities, those with different abilities and veterans are encouraged to apply. For more information, visit morainepark.edu/nondiscrimination.
Summary:
Working at Moraine Park Technical College is much more than a job, it’s an opportunity to help influence the future of higher education. As a part of Moraine Park’s robust Student Services department, you will have the opportunity to directly impact prospective and current students– helping to enrich their educational journey from enrollment to graduation, and beyond. Each employee at the College is an integral part of the Moraine Park mission, and we work diligently to hire candidates with aligned values to help move the mission of Moraine Park forward.
Position Summary:
Moraine Park Technical College is seeking a part-time Recruitment & Admissions Engagement Specialist on our Fond du Lac Campus. This position will provide direct contact with prospective and admitted students in line with established communication strategies, department processing, and student engagement efforts. They will also work in conjunction with Recruitment and Admissions teams to support student onboarding practices and department activities to achieve enrollment goals.
The successful candidate will have a minimum of a high school diploma (or equivalent) and two years of related work experience or customer service, including database experience.
Join us at Moraine Park Technical College, where we strive to make a positive difference in the lives of our students!
Responsibilities:
- Use Customer Relationship Management (CRM) and other technologies to maintain student engagement throughout the enrollment process via letter, e-mail, phone, and texting channels. Assist in the production of scheduled recruitment and admissions communications consistent with the communication sequence/plans.
- Serve as primary contact for online inquiries, admissions emails, and phone lines. Evaluate customer requests, research answers to questions, and follow up and provide referrals as appropriate. Provide information regarding policies and procedures, and the status of applications; perform word processing, spreadsheet, and data entry.
- Set up and send departmental texting to prospects, applicants and new admits. Respond to text messages.
- Inactivate timed-out started applications, follow up on a change of program with background checks, and conduct other related admissions processing to maintain accurate data and keep students/prospects well informed of needed items.
- Set up basic CRM dashboards. Run basic reports, queries, and extracts from CRM for tracking and targeted communications.
- Maintain Student Services web pages, update basic web content on the .edu page, and collaborate with Marketing for extensive web revision needs.
- Modify automated email messages within the CRM using HTML format.
- Provide support to recruitment and admissions events and other departmental activities, including assistance in event coordination, conducting tours, and other responsibilities.
Experience & Qualifications:
- Knowledge of ERP and CRM systems, and general software applications, including Microsoft Office 365 (Office Suite, Teams, SharePoint, etc.).
- Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management to provide a complete and timely explanation of issues and decisions to ensure customer satisfaction.
- Ability to take initiative, work independently with little supervision and make sound decisions with minimal direction.
- Strong organizational and time management skills, including the ability to prioritize special projects with routine assignments.
Hiring Range: $19.79- $23.28
Starting: Immediately
Remote/Hybrid/In-Office: Limited work from home upon approval, limited travel to College and external partner locations
Hours/Schedule:Monday 8:00 a.m. - 4:30 p.m. Flexibility allowed for the remaining 15 hours Tuesday - Friday during regular business hours.
Benefits information: Please click here for a summary of our benefits.
Moraine Park Technical College is an equal opportunity and affirmative action College. Women, minorities, those with different abilities and veterans are encouraged to apply. For more information, visit morainepark.edu/nondiscrimination.
