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Form of workAbout Us:
BW Papersystems, part of Barry-Wehmiller, combines extremely strong brands, innovative technologies and long-standing global experience in the corrugating and finishing, sheeting and packaging, and stationery, book-binding and security-documents industries. BW Papersystems brings together 11 brands-BW Bielomatik (BWB), BWP Zerand, Curioni, JAG SYNCHRO, K&H Machinery Co. Ltd., Kugler-Womako, MarquipWardUnited (MWU), SHM, VortX, WillPemcoBielomatik (WPB) and Wrapmatic-that synthesize manufacturing in the paper process industries. We offer market-leading technology for full corrugators in a variety of configurations, rugged rotary die cutters and flexo folder gluers, as well as starch-mixing systems. Customers rely on us for folio-size, cut-size and digital-size sheeting and packaging of paper, board and other materials. In addition, BW Papersystems' portfolio includes stationery, passport production and specialized paper-converting applications, as well as book-on-demand binding lines, digital print finishing and RFID processing technology.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
Job Summary:
The Customer Engagement Application Lead will work closely with business product owners and stakeholders globally to proactively identify opportunities to improve the adoption and value of key productivity tools in the Customer Engagement ecosystem. The D365 Customer Engagement Specialist is responsible for maintaining accurate and up-to-date data in D365 Customer Engagement (CE) while also serving as an educator and global trainer for team members. This role is pivotal in ensuring the optimal utilization of D365 CE capabilities to align with our business needs.
Key Responsibilities:
Educational Role:
Qualifications:
Competencies:
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Papersystems
BW Papersystems, part of Barry-Wehmiller, combines extremely strong brands, innovative technologies and long-standing global experience in the corrugating and finishing, sheeting and packaging, and stationery, book-binding and security-documents industries. BW Papersystems brings together 11 brands-BW Bielomatik (BWB), BWP Zerand, Curioni, JAG SYNCHRO, K&H Machinery Co. Ltd., Kugler-Womako, MarquipWardUnited (MWU), SHM, VortX, WillPemcoBielomatik (WPB) and Wrapmatic-that synthesize manufacturing in the paper process industries. We offer market-leading technology for full corrugators in a variety of configurations, rugged rotary die cutters and flexo folder gluers, as well as starch-mixing systems. Customers rely on us for folio-size, cut-size and digital-size sheeting and packaging of paper, board and other materials. In addition, BW Papersystems' portfolio includes stationery, passport production and specialized paper-converting applications, as well as book-on-demand binding lines, digital print finishing and RFID processing technology.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
Job Summary:
The Customer Engagement Application Lead will work closely with business product owners and stakeholders globally to proactively identify opportunities to improve the adoption and value of key productivity tools in the Customer Engagement ecosystem. The D365 Customer Engagement Specialist is responsible for maintaining accurate and up-to-date data in D365 Customer Engagement (CE) while also serving as an educator and global trainer for team members. This role is pivotal in ensuring the optimal utilization of D365 CE capabilities to align with our business needs.
Key Responsibilities:
- Process Ownership - Learn, understand, and become the primary owner of the existing sales operational processes.
- Work with global sales leadership to establish KPIs to measure efficiency & performance of the deployed operational process.
- Proactively work with stakeholders to drive improvements & efficiency around sales processes to quality outcomes as required by the organization.
- Account and Contact Maintenance: Create and maintain global customer accounts and contact information in D365 CE - ensuring data integrity and accuracy.
- Asset Maintenance: Maintain records related to assets and machine moves within D365 CE. Ensure that asset information is up-to-date and accurately reflected in the system.
- Corporate Structure Maintenance: Maintain corporate structure information within D365 CE.
- D&B Testing & Implementation: Collaborate with relevant teams to test and implement Dun & Bradstreet (D&B) data within the system.
- Data Owner: Assume responsibility for data ownership, ensuring the quality and accuracy of information stored in D365 CE.
- Machine Code Changes: Manage and document changes related to machine codes and configurations within the system.
- Sales Territories Maintenance: Create, modify, and maintain sales territories within D365 CE.
Educational Role:
- Educate the global team on the sales processes and best practices within D365 CE to increase adoption.
- Provide training sessions to team members on account creation/maintenance, contact creation/maintenance, asset maintenance, and other relevant system features.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in working with Microsoft Dynamics 365 Customer Engagement (D365 CE).
- Strong understanding of data management and data integrity principles.
- Excellent communication and training skills.
- Ability to work collaboratively and effectively with cross-functional teams.
- Knowledge of corporate structures and data governance is a plus.
Competencies:
- Technical proficiency in D365 CE and other relevant software.
- Attention to detail and commitment to data accuracy.
- Strong organizational skills.
- Problem-solving and analytical abilities.
- Effective communication and presentation skills.
- Ability to adapt to evolving technologies and processes.
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Papersystems
