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Form of work Position Information
Position Type Professional Staff Faculty Track Position Title Records and Enrollment Specialist, Graduate and Professional Programs Employment Status Full Time Months 12 Campus Portland, ME Description The University of New England ( UNE) Registrar's Office ( https://www.une.edu) seeks a Records and Enrollment Specialist for Graduate and Professional Programs to join a talented and innovative team. The Registrar's Office is in an exciting time of transition and growth and is looking to add to our student support services for UNE's growing Graduate and Professional Programs.
Under the direction of the Associate Registrar of Records and Enrollment, the Records and Enrollment Specialist for Graduate and Professional Programs ensures the efficient and accurate management of student Records and registration of all on-campus Graduate and Professional Programs while providing exceptional customer service to students, faculty, and Professional staff.
UNE Overview
UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to impact a world full of challenges positively. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site ( https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.
Flexible Work
This position will be primarily based on the Portland Campus but will complete initial orientation and training on the Biddeford campus. This position offers hybrid flexible work options after an initial 6-month review and training period (must be able to attend meetings and regularly scheduled days on the Portland or Biddeford campus). Some travel between campuses may be required.
Responsibilities Under the direction of the Associate Registrar of Records and Enrollment, the Records and Enrollment Specialist for Graduate and Professional Programs ensures the efficient and accurate management of student Records and registration of all on-campus Graduate and Professional Programs while providing exceptional customer service to students, faculty, and Professional staff.
UNE Overview
UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to impact a world full of challenges positively. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site ( https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.
Flexible Work
This position will be primarily based on the Portland Campus but will complete initial orientation and training on the Biddeford campus. This position offers hybrid flexible work options after an initial 6-month review and training period (must be able to attend meetings and regularly scheduled days on the Portland or Biddeford campus). Some travel between campuses may be required.
- Provides oversight and manages registration internally for Graduate and Professional on-campus programs., e.g., the College of Dental Medicine, College of Osteopathic Medicine, and The School of Pharmacy.
- Processes and maintains course registration and Enrollment-related tasks promptly consistent with University policy and administrative processes and in compliance with the Family Education Rights and Privacy Act (FERPA).
- Processes student requests for course add/drops, course and term withdrawals, administrative withdrawals, and University or Admission withdrawals.
- Processes requests for leave of absence and reactivates students returning from an approved leave of absence.
- Processes prerequisite waivers, overload petitions, and other various override requests.
- Processes requests for Research, Independent, and Directed Studies.
- Evaluates student's academic credentials and awards transfer credit coursework for currently enrolled students.
- Research, apply, and uphold varied policies and procedures related to transfer credits.
- Reviews, analyzes, and evaluates student Records and transcripts to authenticate documents and the applicability of transfer credits.
- Performs ongoing systematic review and updating of the Standard Operating Procedures and Yearly Production Calendar specific to the Graduate and Professional on-campus student registration cycles.
- Assist in identifying trends and patterns in enrollment data to support decision-making and process improvement.
- Collaborates with the Assistant/Associate Registrars to research and resolve complex records issues.
- Partners with students, faculty, and staff from other University offices to exchange information to identify and resolve enrollment-related issues in compliance with FERPA.
- Uses Access and COGNOS (report software) to provide reports to constituents and the University Registrar's Office to support and monitor the registration process University-wide.
- Serves as a resident expert in student registration and Enrollment and participates in and provides cross-training for staff in other areas of the Registrar's Office.
- Perform other related duties as assigned.
Bachelor's degree required with a minimum of 2 years experience in a University Registrar's Office or an equivalent combination of education and experience.
- Experience in an educational setting requiring regular interaction with various offices and people, including students, faculty, and staff.
- Experience with Ellucian Banner or other student information systems (Ellucian Colleague, Jenzabar, Peoplesoft, Workday, etc.) is preferred.
- Demonstrated experience with Access, COGNOS, or other report writer.
- Demonstrated proficiency in using the Microsoft Office Suite, particularly in Excel.
- Strong interpersonal and communication skills and the ability to work effectively with various constituencies in a diverse community.
- Must work independently with minimal supervision, sustain productivity despite consistent interruptions, juggle multiple tasks simultaneously, plan and anticipate, manage time well, think critically, and comport themselves professionally and ethically.
- Use judgment to apply existing policies. Must be able to apply their knowledge of University policies to responsibilities. Must be able to read and interpret the intention of these policies to identify when specific actions compromise academic integrity despite there not being a clear policy for every possible case.
- Ability to communicate effectively, both orally and in writing.
- Knowledge of customer service standards and procedures.
- Ability to develop, plan, and implement short- and long-range goals.
- Knowledge of college-level student records principles, policies, and University of New procedures.
- Knowledge of computerized student information systems.
- Ability to maintain confidentiality of student academic-related records.
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE) Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.
Posting Detail Information
Posting Number 2022PS0311P Open Date 12/11/2023 Close Date Open Until Filled Yes 
