Receptionist/Tech Assistant - Join the VetCheck Carmel Team!

Do you enjoy the fast paced environment of emergency veterinary medicine but don't like overnights? This is the job for you! We're looking to add experienced Client Service Representatives/Tech Assistants to our urgent care family as we continue to grow. Our business hours give you the perfect work/life balance to ensure your time is spent doing things you love while maintaining a successful career. We truly believe by creating work/life balance you'll be able to provide the compassionate care our patients need.

*Please note: VetCheck Pet Urgent Care is willing to cross train the right candidate for the technician assistant role.*

Client Service Representative at VetCheck Pet Urgent Care Center responsibilities:

• Answer appointment requests (phone & email) for new or returning clients.
• Treat and greet all clients as if they were family. We want to ensure each client feels comfortable with our staff during difficult situations.
• Neat and accurate record keeping of client information. Attention to detail is very important.
• Maintain frequent communication with the doctor and staff about upcoming appointments and expected wait times.
• Possess knowledge or willingness to learn preventative care for dogs and cats such as: vaccines, flea/tick and heartworm medications.
• Handles the skills to de-escalate an upsetting situation.
• Maintain a positive and cooperative relationship with staff members. We truly are a family here at VetCheck!

Technician Assistant at VetCheck Pet Urgent Care Center responsibilities:

• Assist nurses with animal restraint for blood draws, intestinal parasite screenings, radiographs, and more.
• Has an understanding for animal body language and proper handling tactics.
• Assist nurses by obtaining starting vitals and weight for each patient.
• Has an understanding for the pharmacy and medication uses.
• Looks ahead and prepares in-house treatments such as: injectable medications, oral medications, parasite screenings, subcutaneous fluids, and more.
• Prepares to go home treatments and medications for patients.
• Keeps treatment area tidy, organized, and hazardous free.

Points Consider before you apply

• VetCheck plays a crucial role in the Community by helping pets and pet parents with non-critical after hour emergencies. Our hours of operation are Mon-Fri 9:00am-11:00pm, Sat 9:00am-8:00pm, Sun 9:00am-6:00pm. You are required to work alternative weekend shifts.
• You get to experience fast-paced, non-critical emergency care without working overnights.
• Our staff is highly engaged, collaborative and maintains a positive attitude. We work together to find solutions and make decisions based off what's best for each other and the hospital. A majority of our staff has been with VetCheck since the very beginning! We maintain a support staff ratio of 4-5 techs per DVM to limit burn out, compassion fatigue, and the overall stress of veterinary medicine.
• It's not our job to take care of pets, it is our responsibility.
• VetCheck leadership advocates for our staff by supporting and assisting during difficult situations. We have a "No Tolerance Policy" meaning VetCheck will terminate the relationship with a client for any inexcusable behavior towards staff members. Our goal is to keep you safe both physically and mentally, supported, and valued. We will not tolerate any abuse from clients.
• We support, promote and advocate for Diversity and Inclusion in veterinary medicine. Come as you are!

Our Core values and Operating Structure:

• Compassion
• Convenience
• Commitment
• Cost-effective
• Communication

We believe in educating our clients to be the BEST pet owners possible while practicing the gold standard of care!

EMPLOYEE BENEFITS -

• Free office visits for all types of exams
• Free core vaccines (up to 3 pets)
• Free surgery neuter/spay/dental cleaning for one pet per year
• 20% off the professional services and specified medications for your pet(s)
• $100 scrub allowance per year
• Paid Time Off
• 401K with Matching (eligible after 6 months of full-time employment)
• End of Year Profit Sharing Bonus (all employees are eligible)

*Please note, benefits will begin after 90 days of employment.*

Job Types: Full-time, Part-time

Pay: $16.75 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Experience:

• Veterinary experience: 1 year (Required)

Work Location: In person