Receptionist/Office Support

ResiCentral is growing and looking for a Receptionist to join our team!

*********This is an in office position, our office is located on 40th St and Broadway in Phoenix, AZ.********

ResiCentral is a wholesale lender that is passionate about our team, customers, and the consumer. We are committed to providing the best customer experience, quick turn times, and competitive rates for our brokers. Every time.

We make it easy for brokers to offer the best loan packages to their clients thanks to our streamlined process. Our new broker partner application process is simple and fast—it only takes 10 minutes or less to complete the application, and if all required documents are present, they can be approved in under an hour!

The ResiCentral Mortgage Support Receptionist we seek would be responsible for performing various duties relating to phone calls, placing orders and assisting with other essential duties. You have exceptional communication skills, a high level of motivation, thrive in a fast-paced environment, are adaptable to change, and are extremely driven. This is an entry level position where the potential for growth begins the moment you join us!

Primary Job Functions

• Provides friendly, courteous, professional, and timely telephone support.
• Professionally greet and direct clients, consultants, and vendors.
• Prepares correspondence, filing, copying as needed.
• Distribution of incoming and outgoing mail, printed material, and fax documents.
• Shipping and receiving FedEx & UPS
• Endorse, ship and track collaterals daily.
• Tracking final title policies and recorded deeds
• Maintain our aged trailing documents reports.
• Perform other related duties as required and assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications/Experience

• Mortgage, Title, or Escrow experience is preferred.
• Strong ability to handle multiple tasks.
• Previous receptionist and customer service experience preferred.
• Proficient in Word, Excel, and Outlook
• Ability to operate office equipment, copiers, and facsimiles.
• Excellent written and oral communications skills
• Effective time-management abilities
• You can meet critical deadlines in a dynamic, rapidly changing environment.
• You have a professional demeanor and strong work ethic.
• Our core values speak to you: Responsive, Proactive, Accountable, Empathetic, Compassionate, and Ethical
• You understand that flexibility is key in an ever-changing industry.
• Unwavering attention to detail.
• Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.
• Must be able to sit for prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.
• High school diploma or GED is required.

Why you will LOVE working at ResiCentral:

• Paid Vacation
• Sick Time
• 9 paid holidays
• Medical HSA or PPO
• Dental
• Employer paid Life insurance, Vision Insurance & Long-Term Disability
• Short Term Disability
• Employee Assistance Program
• 401(k)

*********This is an in office position, our office is located on 40th St and Broadway in Phoenix, AZ.********

ResiCentral is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation or veteran status.