Receptionist(Ft)-Osga Douglas

POSITION SUMMARY

• Performs duties necessary to ensure smooth, efficient patient entry to the rehabilitation program.
• Answers phone, schedules patients, performs general, clerical and accounting duties of the rehabilitation services.

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

1. Knowledge, Skills and Abilities
   • Excellent customer service skills.
   • Reads and understands the English language.
   • Ability to think critically and analytically with little or no supervision
   • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
   • Ability to process information and prioritize
   • Possesses exceptional verbal and written communication skills
   • Possesses independent work habits, is self-reliant and self-directed
   • Ability to learn, adapt, and change as required by the job functions
   • Ability to maintain absolute confidentiality of material and information accessed and reviewed
   • Basic computer literacy
   • Ability to move freely, reach, bend, and complete light lifting
   • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
   • Ability to maintain attendance to meet standard job practices

1. Education
   • High School diploma or GED
2. Licensure
   • N/A
3. Experience
   • Business training is preferred, but not required.
   • Computer training
4. Interpersonal skills

1. Essential technical/motor skills
2. Essential physical requirements
   • Medium: Exert 20 – 50 lb. of force occasionally and/or up to 15 lb. of force frequently - >75%

1. Essential mental requirements

1. Essential sensory requirements
2. Other
   • Basic clerical and accounting skills
   • Phone courtesy and business skills
   • Must be willing to work under direction and take instructions and corrections, ability to reason, remember names, remember details of instruction, must be alert, adaptable and flexible.

1. Equipment used

OTHER QUALIFICATIONS

1. Exposure to hazards (body fluid exposure level)
   • Level II

1. Age of Patient Populations Served
   • Neonates 1 - 30 days
   • Infants 30 days - 1 year
   • Children 1 - 12 years
   • Adolescents 13 - 18 years
   • Adults 19 - 70 years
   • Geriatrics - 70+ years

STANDARDS OF PERFORMANCE

• CRMC employees are devoted to serving our customers – including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.

1. Courteous – Employee is courteous in interactions with customers – patients, physicians, fellow-employees and our community.
2. Respectful and Confidential – Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
3. Responsive – Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers.
4. Gratitude and Attitude – Employee’s behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it.
5. Pride, Ownership, and Image – Employee accepts all the rights and responsibilities of being a part of the CRMC family.
6. Communication – Employee is personally accountable for positive communication with the customer – patients, family members and co-workers.
7. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work – saving lives.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
• Receptionist Duties:
• Coordinates phone communication including doctor's office, insurance companies and suppliers.
• Keeps statistical records and monthly report summaries.
• Participates in development and research for charging structure including medical coding and CPT coding.
• Reviews and maintains personnel attendance records.
• Audits medical records.
• Collects monies as appropriate.
• Fills in during Office Coordinators absence.
• Answers phone, disseminates information to appropriate parties.
• Schedules patients
• Coordinates phone communication, including doctor's offices, insurance companies, and suppliers.
• Medical records management of rehabilitation services.
• Typing and report completion as required.
• Other duties as capable and assigned by supervisor.
• Outpatient registration for physical therapy services.
• Maintains a good working relationship both within the department and other departments.

REGULATORY COMPLIANCE

• Below are any additional competencies as related to regulatory compliance that are specific to the job title and not listed in the other sections of the document.

EDUCATION AND COMPETENCY

• Attends all mandatory and department-specific education and training programs as required.
• 
  Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards.
• 
  Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.