Receptionist/Client Services

If people are your passion, you love to learn, and you want to be a part of a team that values working hard and having fun while you're at it, you're in the right place. Enders is a third-generation, locally-owned agency providing insurance, financial, and benefits solutions to individuals and businesses. A dedicated community partner named one of the Best Places to Work in PA, we are steadfast in our commitment to putting our clients first and protecting what's most important to them. With locations throughout Central Pennsylvania, our dynamic team is moving forward, changing, and growing.

Our Receptionist has the critical responsibility to initiate a spectacular experience for our clients. This role is our communications hub, and will give the right candidate the opportunity to represent our team in their interactions with our clients, interface with every member of our team, and work in an environment where your contributions are valued and appreciated.

Responsibilities and Duties

• Answer and direct phone calls with professionalism and urgency, setting a warm, positive tone for our clients' interactions with us.
• Greet and assist visitors arriving in the office, referring them to the appropriate person or department.
• Distribute documents accurately and efficiently including faxes, email, and mail using our agency management system.
• Process and document client payments through our agency management system
• Support Insurance teams by assisting with distribution of client documents, accurate documentation of client information, and direct assistance to clients with administrative items.
• Support Claims team with entry of loss data, updating open claims, and fielding claims calls during periods of high claims volume.
• Order office supplies and other common use items.
• Assist with scheduling and preparing meeting rooms and equipment.
• Perform other duties as assigned.

Qualifications and Skills

High school diploma or GED equivalent required. Must have experience with Microsoft Office and be able to learn our agency management system. Prior front desk, customer service, or other hospitality experience preferred. Strong consideration will be given to applicants with a Pennsylvania insurance license, experience with Applied Epic, and a property and casualty insurance background.

Benefits

Our competitive benefits package for full time employees includes paid time off, health insurance, dental insurance, life insurance, a retirement savings plan, and more.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• PA Insurance License (Preferred)

Work Location: In person