Receptionist

Role Overview:

As the first point of contact for our company, the Receptionist/Administrative Support plays a crucial role in delivering excellent customer service and supporting smooth operations. This position requires an individual who can effectively communicate, is great a trouble shooting and has the ability to be empathetic and professional with our customers.

Responsibilities:

1. Phone Management:

• Answer and manage incoming phone calls promptly and professionally.
• Address inquiries and direct calls to the appropriate team members.

2. Customer Service:

• Interact with clients, property owners, tenants, and vendors in a courteous and helpful manner.
• Handle upset customers with empathy, de-escalate situations, and find solutions to their concerns.

3. Administrative Support:

• Assist with various administrative tasks, including data entry and email correspondence.
• Provide support to other team members as needed.

4. Communication:

• Ensure clear and effective communication within the team and with clients.
• Relay messages accurately and maintain a professional demeanor in all interactions.

5. Adherence to Core Values:

• Uphold the company's core values of Excellence, Stewardship, Confidence, Fun, Real, Energized, and Peace of Mind in all interactions and tasks.

Qualifications:

• Previous experience in a receptionist or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to remain calm and professional under pressure.
• Proficiency in basic computer applications.
• Organized and detail-oriented.
• A commitment to ethical and transparent conduct, aligning with the company's values.
• Must be punctual and reliable.
• Knowledge or interest in the property management industry is a plus.

Requirements:

• Being empathetic and positive when speaking with clients/tenants/vendors/etc.
• Problem-solving, which could include contacting other team members to solve the issue.
• Being able to clearly communicate via email.
• Taking initiative to deal with issues versus waiting for someone to provide an answer on how to deal with the issue.
• Independently keeping track of and completing tasks.