Real Estate Loan Servicing Specialist

First Hawaiian Bank is currently seeking a detail-oriented Real Estate Loan Servicing Specialist to join our Mortgage Service Center team. In this role, you’ll be responsible for a variety of mortgage Loan Servicing activities, including:

• Managing the on-boarding process to ensure all information required to service the loan interfaced properly.
• Monitoring on-going ARM (Adjustable Rate Mortgage) change requirements.
• Processing daily Mortgage Loan payments and reconciling various General Ledger and other financial account.
• Managing the off-boarding process, from providing payoff quotes through preparing documents to release the lien on the collateral.

Work Schedule

Monday-Friday 8:00am – 5:00pm (Hours may vary)

Compensation

The hourly pay range for this role is $16.92 - $24.81/hr; commensurate with experience.

The ideal candidate will have:

• Associate degree in Accounting or Business Administration, or equivalent work experience required.
• Bachelor degree in Accounting or Business Administration preferred.
• years’ experience in mortgage banking/mortgage servicing, or related experience required.
• Good understanding of mortgage loan terms, documents, and loan programs such as Federal Housing Administration, Veterans Administration and Conventional loan programs.
• Effective verbal and written communication skills to communicates with customers to resolve inquiries.
• Able to understand complex legal documents, regulatory requirements, investor requirements and Bank policies.
• Must possess analytical skills to research, resolve and communicate issues with customers, lending and origination staff, and management.
• Must be able to work under pressure and meet deadlines.
• Must be organized and detail oriented.
• Able to handle confidential matters judiciously.
• Self-starter and able to work independently and collaboratively in a team environment.
• Proficiency in Microsoft 365 suite of applications.

About First Hawaiian Bank

Are you interested in working alongside a group of dynamic thinkers, innovators, and leaders who thrive together as a team? Looking for a fun, collaborative, and challenging environment where you are empowered to make decisions? Would you like the opportunity to grow professionally and personally within a forward-thinking company? If so, you've come to the right place. At First Hawaiian Bank, we invest in you. We offer an award winning training and development program to set you up for success. We pride ourselves on our company culture and core values: Caring, Character, and Collaboration. We also offer a comprehensive benefits program, including medical, 401(k), life insurance, tuition reimbursement, paid vacation, retiree benefits, and more!

Job Type: Full-time

Pay: $16.92 - $24.81 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Why are you interested in this role and First Hawaiian Bank?
• What are your salary expectations?

Education:

• Associate (Required)

Experience:

• Banking servicing: 3 years (Required)

Ability to Relocate:

• Honolulu, HI 96819: Relocate before starting work (Required)

Work Location: In person