Rcm Principal Trainer

Overview

Location: Hybrid- WFH/Downers Grove ( 4 days in office, 1 WFH)

Hours: 9:00am-5:00pm

 

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program 

 

Are you ready to challenge the expected to deliver the extraordinary?

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering an Epic application. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Epic Training Team Manager. Training methods may include classroom, web-based learning, remote instruction, one-on-one coaching, and a variety of written material.

 

Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of the application(s), participating in go-live events, direct training, and providing user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environments to ensure that the training environments closely match the production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education, and certification management of system-approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information and Transformation team and is responsible for establishing and maintaining critical business relationships with fellow Duly co-workers, physicians, and all others who use or interact with the Epic application suite.

Responsibilities

The Journeys and Adventures that Await

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and implement the training program for their respective application(s).
• Build, test, and maintain the Epic training environment.
• Create and maintain all training materials.
• Train and credential additional classroom trainers for end-user training.
• Work with IT Management, Operations Management, and Epic application analysts to develop and deploy training appropriate for the end users (physicians/mid-levels/staff) including but not limited to new hires and existing employees.
• Coordinate training for new software releases and updates.
• Act as a liaison between the build team and the end user.
• Provide the Project Management team with identified risks and concerns.
• Participate in special projects as needed and perform other duties as assigned. Identify performance gaps and bring forth issues/concerns as necessary in a timely manner.
• Identify training environment issues or curriculum issues due to upgrades or other factors and bring forth issues/concerns as necessary in a timely manner.
• Assist with the implementation of any change requests made to existing applications as well as educating end-users on changes, review of release notes and preparation for and implementation of planned upgrades.
• Follow established program and departmental policies, procedures, and technical standards; and related duties as assigned.
• Analyzes a variety of assessment data (reports, end-user performance) to determine and meet the educational needs of the adult learner. 
• Conducts bi-monthly new employee orientation classes.
• Develop and deliver training for new system modules, enhancements, and operations initiatives.
• Develops and maintains training materials.
• Acquires and maintains current knowledge and competency of associated workflows.
• Collaborates with the Epic analyst team to test, develop, and deliver training materials related to system version upgrades and quarterly system updates.
• Works with subject matter experts, champions, and super users to resolve issues in support of training and education.
• Responsible for being available to work on an on-call basis for system upgrades, go-lives and departmental needs.
• Assist with Help Desk tickets.

Qualifications

The Experiences You Bring

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge and experience with healthcare information systems and ideally Epic Systems.
• Strong organization, interpersonal, self-motivating, and effective verbal and written communication skills.
• Previous knowledge, skills and experience in assessing, developing, implementing and evaluating training needs
• Familiar with adult education and best practices regarding adult learning
• Proficiency in Microsoft Word and PowerPoint
• Work as a productive member of a cohesive group toward, actively engaging all team members toward a common goal and contributing to team development and effective team dynamics.

               

EDUCATION and / or CERTIFICATION/LICENSURE:

• Bachelor's degree
• Epic Curriculum Certification
• Epic Training Environment Certification (TED300)

 

EXPERIENCE:

• BA/BS in related field
• Epic experience required
• Healthcare experience required

Employment Type: FULL_TIME