Address
Form of workJob Description
Be aware that after the phone interview, if everything goes well there will be onsite interview at client office in Alpharetta, GA.
Job description – Rater
Job Location: WFO, Alpharetta, GA. (local candidates. this is a work from office position).
Subcon rate: $18/Hr on W2
Project duration: 2-3 months with possibility of extension.
Shift Timing: standard 40 hrs. per week- Monday-Friday
As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines.
His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines.
Qualification/Skills & Experience
- Any Undergraduate/ Graduate
- Computer Skill: Basic level computer handling skills
- 0 to 1 year experience
Desired Candidate Profile:
- Good communication (both written and verbal)
- High on learning quotient i.e. quick learner
- Strong analytical skills for discerning different degrees of content compliance
- Contextual knowledge and ability to adapt decision-making to different situations and settings
- A flexible approach to the moderation process, depending on emerging formats, trends and technology
- Should have native/Near native communication skills (Written)
- Good knowledge of internet culture
- Well versed with virtual assistant
- Good to have past experience in chat process
- Strong organizational and multitasking skills, and a proactive approach
- 5-day working, Rotational based shifts
- Bachelor's degree in English, communications, linguistics, or related field
- Strong attention to detail and ability to multi-task projects and deliverables
- Proven experience working under pressure to deliver high quality output in a short span of time
- Excellent verbal and written communication skills
The key job responsibilities include the following:
- Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
- Become and remain knowledgeable about online community standards ∙ Thoroughly check content with quality and accuracy
- Approve or disapprove new and changed submissions based on the Moderation Guidelines
- In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
- Understanding client policies and guidelines, and making decisions based on them.
- Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
- Proven ability to balance multiple priorities and strong attention to detail
- Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
- Creative writing, consistent format and citations
- To do Peer audits as a part of the process model and also to assist in training as per need
- All KPI related tasks must be followed & adhered to avoid business impact
Elaboration of task
- The process entails the raters for monitoring content. If it doesn’t satisfy the guidelines, the content gets flagged and removed.
- The reasons can be different, including
- misinformation,
- violence,
- offensiveness,
- Extremism,
- Sexual
- hate speech etc
- Moderator’s duty will be mainly to rate/review every piece of content shared by the client
- With its help, we can ensure the platform serves the purpose that you’ve designed it for, rather than giving space for spam, violence and explicit content.
E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.
