Quote Representative

JOB SUMMARY:
As a Quote Representative, you will assist with the development and completion of all requested quotes. You will coordinate Approved Freight Forwarders' custom freight services in a relation to creating, analyzing pricing, and quoting based on customer requirements. A Quote Representative is responsible for answering inquiries, dealing with issues, and solving problems in a positive manner to ensure a superior level of customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exhibits a pleasant and welcoming demeanor both in person and on the phone.
• Gather required data for quote preparation. Build and maintain pricing measurements for decision making processes. Maintain various databases on industry changes.
• Interpret customer requirements, match service to customer specifications and needs. Ensures quote is technically compatible by communicating with other departments and staff to determine and clarify service requirements.
• Use industry knowledge to prepare quotations based on commodity and service type.
• Demonstrates the ability to communicate credibly and effectively at all levels; work collaboratively with all departments to ensure customer needs are met.
• Create accurate and professional quotations based on customer specifications using the applicable software system (CargoWise).
• Organizes and prioritizes large volumes of information by e-mail. Answers calls, replies by phone or e-mail when necessary. Responds to regularly occurring requests for information.
• Provides effective oral and written communication (via telephone and e-mail).
• Cares for our customer and sales representatives by supporting their needs and responds in a timely fashion to assist in obtaining their goals and meet deadlines.
• Invoicing customers for all completed jobs; follows up on quotes and proposals in a timely manner.
• Other duties as assigned.

REQUIRED SKILLS / ABILITIES:

• Well-developed interpersonal and communication skills. Ability to prioritize work duties along with meeting strict deadlines.
• Ability to handle a high volume of incoming e-mails; must be able to multitask.
• Have an extreme sense of urgency when dealing with upper management.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail, organizational and time management skills.
• Ability to work independently and in a team environment to achieve results and grow with the company.
• In-depth knowledge of customer service principles and practices - work hard and have fun while doing so; have a positive attitude.